Dining Reservations Agent

About the role

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. This position is responsible for providing assistance to our guests through the dining reservation process.

Responsibilities

• Receive and record reservations via telephone, e-mail, and in person
• Book and charge special events held at the Hotel Hershey
• Work with Sales and Convention Services for outlet reservations
• Make copies, fax information, and resolve guest issues
• Communicate with the front desk and use the computer system to correctly bill guests
• Record tips and total earnings for employees and pay them accordingly
• Cashier checks in a timely manner, including counting money and handling change correctly
• Explain guest questions and discrepancies to wait staff
• Complete and balance paperwork at the end of the shift, including determining deposit amount and safeguarding money
• Obtain approval on credit cards used to pay bills
• Maintain and order necessary supplies and money banks
• Answer phones in a timely manner
• Make dining reservations for Hershey Resort Restaurants through OpenTable

Requirements

• Must be at least 18 years of age or older
• High school diploma or GED equivalent

Skills

• Ability to maintain knowledge of the menu and all related menu items
• Ability to maintain knowledge of the room service process to be able to direct the guest and answer any questions
• Ability to complete fundamental mathematics
• Ability to function with the Point of Service System
• Ability to handle guest concerns and questions in a thorough and professional manner
• Ability to work efficiently in a high-volume, fast-paced environment
• Familiarity with Windows-based software, Microsoft Word, and HSI
• Professional image, representative of the property image
• Exceptional telephone skills
• Ability to listen to guests effectively and resolve issues
• Must be detail-oriented

Qualifications

This position requires the ability to concentrate and maintain organization in shared workplace and public space areas. Physical requirements include sitting (up to 100% of the shift), hearing, speaking, performing detailed work at close distances and finger dexterity.

Schedule

The schedule varies from 7 am - 9 pm including evenings, weekends, and holidays.

Benefits

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!