Dining Operations Manager

About the role

Baltimore Country Club is seeking an experienced, service-driven Dining Operations Manager to lead their Food & Beverage team. This role oversees daily dining room operations, supports seasonal outlets, and assists with banquet and event service. The manager supervises and mentors Food & Beverage managers and service staff, ensuring consistent service standards while collaborating with other departments to provide exceptional experiences for Members and Guests.

Responsibilities

• Lead and support Food & Beverage managers and service staff in preparing, executing, and closing a la carte dining and banquet services.
• Manage staff scheduling to ensure appropriate coverage based on reservations and events while controlling labor costs and minimizing overtime.
• Serve as Manager-on-Duty, overseeing service, greeting Members and Guests, and ensuring dining and event standards are met.
• Ensure dining rooms and event spaces are properly set and coordinated with the culinary team for smooth and timely service.
• Act as the primary contact for event hosts during functions, addressing questions and resolving issues as needed.
• Assist with recruiting, onboarding, training, and mentoring Food & Beverage staff and managers while maintaining service and safety training programs.
• Support departmental administration including payroll approval, inventory oversight, reporting, POS reconciliation, and maintaining accurate reservation and management systems.
• Foster strong collaboration with other departments and address Member and Guest feedback to ensure an exceptional club experience.

Qualifications

• A full comprehension and seasoned experience in understanding and delivering food & beverage service and the culinary arts.
• Computer literacy in Microsoft office and basic software programs related to reservations and inventory control.
• An advanced knowledge of wines, beers, and spirits, with preferred certifications such as sommelier or Cicerone.
• A college degree in hospitality or equivalent degree, certification, or related experience.
• Strong interpersonal skills, being personable, enthusiastic, and able to effectively lead and communicate both orally and in writing.

Pay

The pay details are not specified in the job posting.

Schedule

The schedule details are not specified in the job posting.

Benefits

The benefits details are not specified in the job posting.

Skills

The skills required are not specified in the job posting.

Benefits

The benefits details are not specified in the job posting.

Application Instructions

Qualified candidates are encouraged to apply through Baltimore Country Club's quick, mobile-friendly application process.

Equal Opportunity Employer

Baltimore Country Club is an Equal Opportunity Employer.