Dining Operations Manager

Responsibilities

• Manage daily meal service, events, and all operations related to assigned cafés and dining accounts.
• Oversee catering for meetings, corporate events, and dining services, ensuring seamless execution and client satisfaction.
• Provide strategic leadership by hiring, training, and developing staff; manage work schedules and foster a cohesive, high-performing team.
• Support the District Manager in analyzing business results, developing action plans, and implementing strategies to improve performance and drive growth.
• Maintain café satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiate improvements as needed.
• Ensure safe, secure, and healthy facility environments by enforcing sanitation standards and procedures in compliance with local regulations.
• Motivate culinary and management teams to innovate and modernize menus and services.
• Collaborate with account teams and provide recommendations to the District Manager to increase market share and enhance customer experience.
• Assist with special corporate projects or events as assigned.

Qualifications

• Bachelor’s degree in business, hospitality, or a related field preferred.
• 5+ years of relevant industry and management experience.
• Proficiency in Microsoft Office Suite.
• Knowledge of culinary techniques and industry trends.
• Superior customer service skills and daily interactions with our customers and clients.
• A strong understanding of employee and client relations.
• Strong ability to support, manage, and promote growth initiatives.
• Full-time travel to accounts to support operational needs.

About the Role

Manage daily meal service, events, and all operations related to assigned cafés and dining accounts. Oversee catering for meetings, corporate events, and dining services, ensuring seamless execution and client satisfaction. Provide strategic leadership by hiring, training, and developing staff; manage work schedules and foster a cohesive, high-performing team. Support the District Manager in analyzing business results, developing action plans, and implementing strategies to improve performance and drive growth. Maintain café satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiate improvements as needed. Ensure safe, secure, and healthy facility environments by enforcing sanitation standards and procedures in compliance with local regulations. Motivate culinary and management teams to innovate and modernize menus and services. Collaborate with account teams and provide recommendations to the District Manager to increase market share and enhance customer experience. Assist with special corporate projects or events as assigned.

Requirements

Bachelor’s degree in business, hospitality, or a related field preferred. 5+ years of relevant industry and management experience. Proficiency in Microsoft Office Suite. Knowledge of culinary techniques and industry trends. Superior customer service skills and daily interactions with our customers and clients. A strong understanding of employee and client relations. Strong ability to support, manage, and promote growth initiatives. Full-time travel to accounts to support operational needs.

Skills

Strategic leadership, customer service, management, training, scheduling, safety, innovation, collaboration, and project management.

Benefits

• Weekly pay
• 401K with company match
• Employee Assistance Program
• Medical, Prescription, Dental, and Vision Plans, FSA/HSA
• Ongoing training and development programs
• Bonus Programs for eligible positions

Pay

Pay varies by location.

Schedule

Full-time travel to accounts to support operational needs.

About Us

American Dining Creations is a division of American Food & Vending and one of the largest privately held hospitality service partners in the United States. We recognize that all corporate and education dining partners are unique and pride ourselves on creating programs and providing dining services with the strength of a national program and the flexibility and innovation of an industry leader. We pair superior culinary offerings with outstanding management practices, providing every client with the highest operation standards and flexibility and responding quickly with creative menus, comprehensive concepts, and top-notch service. Our full range of dining and catering amenities brings the guest experience to the next level by providing students, guests, and faculty with outstanding and memorable dining solutions. We currently operate nationwide dining accounts, employing over 2,000 people and growing, serving hundreds of thousands of guests daily. Our services include full café dining emphasizing our Fresh Difference culinary philosophy, mobile ordering, catering, events, and our grab-and-go program, My Fresh Market. We stand committed to providing true partnership, customization, and 24/7 support.

Equal Opportunity Employer

American Dining Creations is an Equal Opportunity Employer.