Diligence Manager - Production Flow

Position Summary

The Diligence Manager - Production Flow is responsible for managing the production and delivery of the offered services. The Manager directly manages the Loan Review Quality Control team and reports findings to clients and management stakeholders. The Manager works closely with internal departments on due diligence coordination and business needs. This is a fully remote opportunity.

Essential Duties and Responsibilities

• Review client scope, guidelines and requirements and communicate to the team for each engagement.
• Manage Quality Control analysts and proper feedback loop.
• Responsible for production goals for quantity and quality and meeting SLAs.
• Communicate internally with the VP of Operations to ensure feedback is incorporated in real time.
• Understand and be able to articulate daily/weekly/monthly system and operations processes.
• Identify trends or inconsistencies which can point to potential widespread problems.
• Evaluate inquiry problems and ascertain action steps needed for resolution and effectively communicate to all parties involved.
• Ensure regulatory and compliance policies are implemented and followed appropriately.
• Set team goals, objectives and define employee performance plans to meet established goals.
• Measure progress and provide timely feedback and coaching to develop staff performance and skill levels as appropriate.
• Develop and engage with senior management level to ensure team is aligned to support organization objectives, solve complex problems and report status for action items.
• Manage track and report results against established metrics both individually by business and jointly for the combined businesses.
• Maintain a continuous focus on management reporting in conjunction with input from the Operations Executive.
• Create a culture that encourages and rewards timely escalation and resolution of client and non-client impacting issues.

Qualifications

• Minimum 8 years’ experience in residential mortgage, preferred if primarily due diligence services.
• Detailed understanding of credit, compliance, valuation and fraud risk with respect to residential mortgage loans.
• Analytic creativity, negotiation and problem solving skills, using a wide range of information and perspective to identify current conditions and needs.
• Good knowledge of loan products, in particular: Non QM, Business Purpose Loans, Second Lien and Equity products in addition to Seasoned Loan compliance reviews.
• Solid understanding of the client’s profile, their business and risk appetite.
• Excellent client relationship management skills.
• In depth knowledge and understanding of transaction components that indicate a potential for fraud.
• Self-motivated, creative and able to work in a team environment while thinking independently and sharing knowledge and ideas.
• Strong professional and interpersonal communication skills verbally and through written electronic correspondence.
• Able to work well under pressure, handle competing priorities and meet deadlines.
• A high level of confidentiality to protect privacy rights.
• Excellent listening skills and the ability to use good judgment.

Education/Experience

• Bachelor's degree (BS/BA) or higher from an accredited four-year college or university preferred.
• 5+ years relevant experience and/or training required.
• Experience in working with large companies involved in the mortgage chain.
• Mortgage operations experience (servicing, due diligence and origination).
• 8+ years' experience in transaction management, contract review, project management, or equivalent.

Computer Skills

• Working knowledge of and experience with Microsoft Office (Word, Excel and Outlook) required.
• Previous experience with due diligence applications required, project management software preferred.

Travel

• Some travel may be required.

Benefits

• Paid Time Off (PTO)
• Medical, Dental & Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company paid Life Insurance
• Matching 401(k) Plan