Digital Workflow Agent

Responsibilities

• Provide virtual live-scan support for offices and ability to coach in the moment on intraoral workflows and scan strategies.
• Able to troubleshoot minor technical issues with the 3Shape Scanner or related software.
• Coach Teams on the proper use of the 3Shape Trios intraoral scanner to obtain accurate digital impressions for a variety of dental procedures.
• Ensure proper workflows are followed.
• Monitor and update support tickets in a real-time Help Desk environment. Provide relevant details on resolution steps for each issue addressed.
• Additional Support Responsibilities: Ability to assist with other Digital Dentistry support needs outside of 3Shape-related products, specifically the SprintRay Digital Printing Ecosystem.

Qualifications

• High school graduate or equivalent
• 3+ years of experience in customer service or operations, preferably in healthcare, manufacturing, or digital services.
• Familiarity with dental, medical, or manufacturing environments.
• Experience in 3Shape Scanner technology & Scan/Design workflows required.
• SprintRay Digital Ecosystem Experience preferred, but not required.
• Must be comfortable assisting and/or training Field Team Members in a virtual environment.
• Experience in a Help Desk or Ticket Management System preferred, but not required.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and a commitment to driving resolution and improvement.
• Excellent communication and interpersonal skills with the ability to build strong relationships and partnerships.
• The ability to conduct up to 25% travel. 2-3 weeks travel for training is required.