Digital UX Owner

About the role

As Chemille evolves into a next-generation intelligent platform, we are seeking a Digital UX Owner to own the end-to-end user experience for Chemille’s AI-powered ecosystem while creating a delivery vehicle that is intuitive, visually cohesive, and aligned with business objectives. The ideal candidate will have strong UX/UI Product Management fundamentals and advocate for UX/UI quality across all pages, features, and customer touchpoints.

Responsibilities

• Product Vision & Strategy
  • Define and maintain the overall UX vision and design principles by establishing site standards
  • Ensure consistency in look, feel, and interaction patterns
  • Balance user needs, business objectives, and technical constraints
• Design & Execution
  • Own overall strategic direction for the Chemille user interface and user experience
  • Develop user personas and journey maps to communicate design ideas effectively
  • Maintain the design system and style guide
  • Design responsive layouts that work for both desktop and mobile
  • Ensure accessibility standards (WCAG) are met
• Research & Validation
  • Conduct user research and usability testing (SUS, NPS, CSAT, etc.)
  • Analyze utilization and behavior data to identify friction points
  • Run A/B tests and translate findings into design improvements
  • Own the measurement of user satisfaction across desktop and mobile
• Collaboration & Process
  • Work closely with product managers, UX developers, and content teams to ensure designs are implemented and designed to delight
  • Review UI implementation and facilitate design reviews to gain stakeholder feedback
• Ownership & Advocacy
  • Serve as the final decision maker on UX/UI matters for Chemille
  • Advocate for users and design best practices
  • Stay current on UX/UI best practices and design trends to bring relevant ideas to the team
  • Develop, maintain, and lead a UX/UI Center of Excellence to establish templates, training, and best practices

Qualifications

• Bachelor’s degree and at least 5 years of UX/UI experience in researching, designing, developing, and implementing digital products
• Strong portfolio showcasing strong UX/UI visual design work and innovative solutions
• Excellent verbal and written communication skills to both technical and non-technical stakeholders
• Proficiency with Figma or similar design tools to create visual prototypes
• Experience with user research methods to understand utilization patterns and recommend improvements