Digital Transformation Delivery Manager
Blink - Employee Experience Platform · Boston, MA · 1 mo ago
HybridFull-time
We need to output HTML fragment with sections: About the role? The posting includes description: "At Blink, we're not just closing the digital divide..." That's about the company. Could be "About the role" or "About the company". The instructions: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to include sections only when posting has real specific content. We have responsibilities list, requirements list, benefits list. Also location and schedule: "📍 Boston (in office 3 days/week)" and "🤝 Professional Services 💚 Reports to VP Professional Services". Also mention flexibility for meetings in all US time zones and Europe. That could be schedule? Not exactly schedule but location/hybrid. Could include a short paragraph for location and schedule. No explicit Pay or Schedule details besides "in office 3 days/week". That's schedule info. So we can have a Schedule section with that detail. Also location maybe part of About the role? Could embed in a paragraph.
We must not repeat job title as heading. No Job ID. Remove boilerplate like EEO etc. Also remove application instructions (none). Remove duplicated lines.
We need to preserve all substantive information. Let's extract:
- Location: Boston (in office 3 days/week)
- Reports to VP Professional Services
- Professional Services team
- Need flexibility for meetings in all US time zones and Europe.
- Company description: At Blink, we're not just closing the digital divide; we're reconnecting distributed organisations, enabling seamless communication, and re-engaging employees like never before. Blink, a mobile-first employee experience platform, puts everything employees need right in their hands. With teams in Boston, London, and Sydney, we're making waves worldwide, partnering with industry leaders like McDonald's, Domino's and JD Sports.
- What will you be doing? (intro paragraph)
- Responsibilities list (bullet points)
- Requirements list (bullet points under "Requirements 🚀 About you")
- Benefits list (bullet points under "Benefits 💚 Why Blink?")
We need to format responsibilities as
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to include sections only when posting has real specific content. We have responsibilities list, requirements list, benefits list. Also location and schedule: "📍 Boston (in office 3 days/week)" and "🤝 Professional Services 💚 Reports to VP Professional Services". Also mention flexibility for meetings in all US time zones and Europe. That could be schedule? Not exactly schedule but location/hybrid. Could include a short paragraph for location and schedule. No explicit Pay or Schedule details besides "in office 3 days/week". That's schedule info. So we can have a Schedule section with that detail. Also location maybe part of About the role? Could embed in a paragraph.
We must not repeat job title as heading. No Job ID. Remove boilerplate like EEO etc. Also remove application instructions (none). Remove duplicated lines.
We need to preserve all substantive information. Let's extract:
- Location: Boston (in office 3 days/week)
- Reports to VP Professional Services
- Professional Services team
- Need flexibility for meetings in all US time zones and Europe.
- Company description: At Blink, we're not just closing the digital divide; we're reconnecting distributed organisations, enabling seamless communication, and re-engaging employees like never before. Blink, a mobile-first employee experience platform, puts everything employees need right in their hands. With teams in Boston, London, and Sydney, we're making waves worldwide, partnering with industry leaders like McDonald's, Domino's and JD Sports.
- What will you be doing? (intro paragraph)
- Responsibilities list (bullet points)
- Requirements list (bullet points under "Requirements 🚀 About you")
- Benefits list (bullet points under "Benefits 💚 Why Blink?")
We need to format responsibilities as - . Same for requirements and benefits.
We need headings: maybe "About the role" for the intro paragraph and company description? Could also have "About Blink". But instructions list includes "About the role". We'll use that.
We need "Responsibilities", "Requirements", "Benefits". Also maybe "Schedule" for location/hybrid.
We should not create sections with placeholder text. So we include Schedule with the location and in-office days.
We need to ensure we don't include fluff like "commensurate with experience". Not present.
Let's craft HTML:
About the role
At Blink, we're not just closing the digital divide; we're reconnecting distributed organisations, enabling seamless communication, and re-engaging employees like never before. Blink, a mobile-first employee experience platform, puts everything employees need right in their hands. With teams in Boston, London, and Sydney, we're making waves worldwide, partnering with industry leaders like McDonald's, Domino's and JD Sports. Reports to VP Professional Services. Flexibility required for meetings in all US time zones and Europe.
But location also separate? Could embed location in Schedule section.
Better: About the role includes company description and mission. Then Schedule section for location/hybrid.
Let's do:
About the role
At Blink, we're not just closing the digital divide; we're reconnecting distributed organisations, enabling seamless communication, and re-engaging employees like never before. Blink, a mobile-first employee experience platform, puts everything employees need right in their hands. With teams in Boston, London, and Sydney, we're making waves worldwide, partnering with industry leaders like McDonald's, Domino's and JD Sports.
Schedule
Based in Boston (in office 3 days/week). Reports to VP Professional Services. Flexibility required for meetings in all US time zones and Europe.
Responsibilities
- Lead and manage the implementation of Blink for large-scale enterprise accounts across all delivery phases, from planning to deployment to hypercare
- Build and own deep relationships with executive and C-level stakeholders, both internally and externally, quickly establishing trust across large, complex organizations
- Understand each customer's business priorities, concerns and motivations, and flex your approach to align with their wider strategy and initiatives
- Support with building foundations for new professional services offerings within the team, and support Customer Success with use case discovery and scoping
- Collaborate closely with the sales team to support RFPs and prospect conversations, offering strategic insights and ensuring alignment between customer needs and our product capabilities
- Anticipate challenges and issues ahead of time, and take proactive steps to keep all projects on track for a successful outcome and find innovative ways to resolve pain points
- Deliver content to support implementations, such as demos, presentations, workshops, webinars, meetings and training
- Collaborate cross-functionally with our Product, Data & Analytics, and Engineering teams to ensure the delivery of all technical and integration components of an implementation
- Collect and analyze customer feedback to identify trends, pain points and opportunities for product improvement, and work with internal teams to influence the product roadmap
- Track customer satisfaction, adoption and engagement, and identify ways to continually improve the service and experience
- Serve as a senior leader within the implementation team, mentoring junior team members and sharing best practices to elevate overall team performance
- Apply project learnings to build and enhance our team methodology and processes, always striving to improve the customer experience
- Share your knowledge and expertise in implementation and project management across the wider Blink team, contributing to internal implementation processes and assets
Requirements
- 6+ years of experience
- Resourceful, inquisitive and a fast learner, who can easily connect with customers
- Able to pick up new concepts quickly and empathize with customer pain points
- Comfortable in a start‑up environment, able to operate with a level of ambiguity, and not afraid to get hands‑on in the details as needed
- Previous experience successfully delivering software implementation projects, working with large enterprise customers within a B2B software business
- Strong project management skills: able to consistently meet or exceed deadlines, manage multiple priorities in a fast‑paced environment, and follow up with customers with clear, concise communication
- Strong understanding of change management principles, with experience driving organizational change in large enterprises
- Excellent communication and interpersonal skills, with the ability to influence and build relationships at all levels of an organization, including C‑suite
- Strategic thinker, able to align technology solutions with business objectives and drive measurable value
- Strong technical and digital skills, with proficiency in data analysis and using insights to inform decision‑making and strategic planning
- Passionate about sharing insights within the team
- Adept at influencing and persuading stakeholders at all levels of the customer organization, and successfully driving business and organizational change
- Knowledge of SaaS software best practices and awareness of the typical customer lifecycle within the sector
- Excited to be involved in a scaling Professional Services function and business, where you can share ideas and drive growth
- Empathetic, sincere and emotionally intelligent about solving customer problems
- Experience in a metric‑driven environment, held accountable for the success of your projects
- Ruthlessly organized, able to balance competing tasks, provide regular updates and represent Blink as a world‑class product
- A self‑starter, eager to learn and thrive in a high‑functioning team, with the autonomy to run complete, complex project lifecycles
- Project management qualifications beneficial
Benefits
- A competitive salary
- Generous equity allocations with significant upside potential
- 20 day's leave + public holidays
- 401(k) A generous plan to help you save for a bright future
- Private health insurance- we'll pay for your medical, dental, and vision coverage
- Enhanced parental leave
- Additional time off between Christmas and New Year
- The ability for you to grow, learn and solve a variety of challenges, working in a supportive environment with smart, talented people
- Social events (lunches, breakfasts, nights out)
We need to ensure no duplicate lines. Also ensure we didn't include any boilerplate like EEO etc. We removed that.
Check if any content missing: "Professional Services" team mention, "Reports to VP Professional Services" included in Schedule. Also "🤝 Professional Services 💚 Reports to VP Professional Services" we captured.
Also "At Blink, we're not just closing the digital divide..." included.
Also "What will you be doing?" paragraph we omitted? Actually we included company description but not the explicit "What will you be doing?" sentence. The posting includes: "What will you be doing? Our Professional Services team is a global team with a customer-focused ethos and a mission to deliver seamless software implementations that deliver high user adoption, engagement and instant business value. We are seeking an experienced Enterprise Delivery Manager to sit in our Professional Services team and manage the delivery of Blink to our largest US-based enterprise accounts (10,000+ users). This role requires a blend of strategic thinking, technical expertise and relationship management to drive change and value realization for our customers. As a key Professional Service resource in the US, you will play a critical role in ensuring the successful deployment of Blink within large, complex organizations. Alongside, you will support the build-out of our broader Professional Services offerings beyond standard implementation work."
We missed that substantive content. Need to include that in About the role or maybe a separate section? Could incorporate into About the role paragraph after company description.
Let's add that after company description.
Thus About the role will have two paragraphs: company description and role description.
Let's craft:
About the role
At Blink, we're not just closing the digital divide; we're reconnecting distributed organisations, enabling seamless communication, and re-engaging employees like never before. Blink, a mobile-first employee experience platform, puts everything employees need right in their hands. With teams in Boston, London, and Sydney, we're making waves worldwide, partnering with industry leaders like McDonald's, Domino's and JD Sports.
Our Professional Services team is a global team with a customer-focused ethos and a mission to deliver seamless software implementations that deliver high user adoption, engagement and instant business value. We are seeking an experienced Enterprise Delivery Manager to sit in our Professional Services team and manage the delivery of Blink to our largest US-based enterprise accounts (10,000+ users). This role requires a blend of strategic thinking, technical expertise and relationship management to drive change and value realization for our customers. As a key Professional Service resource in the US, you will play a critical role in ensuring the successful deployment of Blink within large, complex organizations. Alongside, you will support the build-out of our broader Professional Services offerings beyond standard implementation work.
That covers.
Now Schedule section: location and flexibility.
We have "📍 Boston (in office 3 days/week)" and "🤝 Professional Services 💚 Reports to VP Professional Services" and "We're looking for candidates in Boston, with some flexibility required for meetings in all US time zones and Europe."
Thus Schedule paragraph: "Based in Boston (in office
About the role
At Blink, we're not just closing the digital divide; we're reconnecting distributed organisations, enabling seamless communication, and re-engaging employees like never before. Blink, a mobile-first employee experience platform, puts everything employees need right in their hands. With teams in Boston, London, and Sydney, we're making waves worldwide, partnering with industry leaders like McDonald's, Domino's and JD Sports. Reports to VP Professional Services. Flexibility required for meetings in all US time zones and Europe.
But location also separate? Could embed location in Schedule section. Better: About the role includes company description and mission. Then Schedule section for location/hybrid. Let's do:About the role
At Blink, we're not just closing the digital divide; we're reconnecting distributed organisations, enabling seamless communication, and re-engaging employees like never before. Blink, a mobile-first employee experience platform, puts everything employees need right in their hands. With teams in Boston, London, and Sydney, we're making waves worldwide, partnering with industry leaders like McDonald's, Domino's and JD Sports.
Schedule
Based in Boston (in office 3 days/week). Reports to VP Professional Services. Flexibility required for meetings in all US time zones and Europe.
Responsibilities
- Lead and manage the implementation of Blink for large-scale enterprise accounts across all delivery phases, from planning to deployment to hypercare
- Build and own deep relationships with executive and C-level stakeholders, both internally and externally, quickly establishing trust across large, complex organizations
- Understand each customer's business priorities, concerns and motivations, and flex your approach to align with their wider strategy and initiatives
- Support with building foundations for new professional services offerings within the team, and support Customer Success with use case discovery and scoping
- Collaborate closely with the sales team to support RFPs and prospect conversations, offering strategic insights and ensuring alignment between customer needs and our product capabilities
- Anticipate challenges and issues ahead of time, and take proactive steps to keep all projects on track for a successful outcome and find innovative ways to resolve pain points
- Deliver content to support implementations, such as demos, presentations, workshops, webinars, meetings and training
- Collaborate cross-functionally with our Product, Data & Analytics, and Engineering teams to ensure the delivery of all technical and integration components of an implementation
- Collect and analyze customer feedback to identify trends, pain points and opportunities for product improvement, and work with internal teams to influence the product roadmap
- Track customer satisfaction, adoption and engagement, and identify ways to continually improve the service and experience
- Serve as a senior leader within the implementation team, mentoring junior team members and sharing best practices to elevate overall team performance
- Apply project learnings to build and enhance our team methodology and processes, always striving to improve the customer experience
- Share your knowledge and expertise in implementation and project management across the wider Blink team, contributing to internal implementation processes and assets
Requirements
- 6+ years of experience
- Resourceful, inquisitive and a fast learner, who can easily connect with customers
- Able to pick up new concepts quickly and empathize with customer pain points
- Comfortable in a start‑up environment, able to operate with a level of ambiguity, and not afraid to get hands‑on in the details as needed
- Previous experience successfully delivering software implementation projects, working with large enterprise customers within a B2B software business
- Strong project management skills: able to consistently meet or exceed deadlines, manage multiple priorities in a fast‑paced environment, and follow up with customers with clear, concise communication
- Strong understanding of change management principles, with experience driving organizational change in large enterprises
- Excellent communication and interpersonal skills, with the ability to influence and build relationships at all levels of an organization, including C‑suite
- Strategic thinker, able to align technology solutions with business objectives and drive measurable value
- Strong technical and digital skills, with proficiency in data analysis and using insights to inform decision‑making and strategic planning
- Passionate about sharing insights within the team
- Adept at influencing and persuading stakeholders at all levels of the customer organization, and successfully driving business and organizational change
- Knowledge of SaaS software best practices and awareness of the typical customer lifecycle within the sector
- Excited to be involved in a scaling Professional Services function and business, where you can share ideas and drive growth
- Empathetic, sincere and emotionally intelligent about solving customer problems
- Experience in a metric‑driven environment, held accountable for the success of your projects
- Ruthlessly organized, able to balance competing tasks, provide regular updates and represent Blink as a world‑class product
- A self‑starter, eager to learn and thrive in a high‑functioning team, with the autonomy to run complete, complex project lifecycles
- Project management qualifications beneficial
Benefits
- A competitive salary
- Generous equity allocations with significant upside potential
- 20 day's leave + public holidays
- 401(k) A generous plan to help you save for a bright future
- Private health insurance- we'll pay for your medical, dental, and vision coverage
- Enhanced parental leave
- Additional time off between Christmas and New Year
- The ability for you to grow, learn and solve a variety of challenges, working in a supportive environment with smart, talented people
- Social events (lunches, breakfasts, nights out)
About the role
At Blink, we're not just closing the digital divide; we're reconnecting distributed organisations, enabling seamless communication, and re-engaging employees like never before. Blink, a mobile-first employee experience platform, puts everything employees need right in their hands. With teams in Boston, London, and Sydney, we're making waves worldwide, partnering with industry leaders like McDonald's, Domino's and JD Sports.
Our Professional Services team is a global team with a customer-focused ethos and a mission to deliver seamless software implementations that deliver high user adoption, engagement and instant business value. We are seeking an experienced Enterprise Delivery Manager to sit in our Professional Services team and manage the delivery of Blink to our largest US-based enterprise accounts (10,000+ users). This role requires a blend of strategic thinking, technical expertise and relationship management to drive change and value realization for our customers. As a key Professional Service resource in the US, you will play a critical role in ensuring the successful deployment of Blink within large, complex organizations. Alongside, you will support the build-out of our broader Professional Services offerings beyond standard implementation work.
That covers. Now Schedule section: location and flexibility. We have "📍 Boston (in office 3 days/week)" and "🤝 Professional Services 💚 Reports to VP Professional Services" and "We're looking for candidates in Boston, with some flexibility required for meetings in all US time zones and Europe." Thus Schedule paragraph: "Based in Boston (in office