Manager of Digital Transformation

Beacon’s Manager of Digital Transformation focuses on the people side of change, ensuring new technologies, processes, and ways of working are adopted effectively and deliver meaningful business outcomes. This role partners with business leaders, project teams, and end users to support enterprise initiatives such as the Beacon Prioritization Matrix (BPM), BeBold initiatives, and operational process improvements. The Manager will lead a human-centered approach to digital transformation, empowering employees and strengthening collaboration across service centers and departments.

About the role

The Manager of Digital Transformation will lead the Digital Transformation team, which includes business analysts, a knowledge writer, project managers/coordinators, and temporary resources. This role reports to the Chief Information and Digital Officer (CIDO) and is based in the Boston Corporate Office as a hybrid position.

Responsibilities

• Lead human-centered design efforts through stakeholder engagement, discovery workshops, and journey mapping to identify employee needs, process improvement opportunities, and solution requirements.
• Advocate for employee experience throughout the project lifecycle, ensuring digital initiatives align with operational realities, drive adoption, and deliver meaningful improvements in how work gets done.
• Facilitate organizational change management and adoption efforts for enterprise digital initiatives by developing change strategies, conducting impact and readiness assessments, identifying adoption risks and resistance, and implementing mitigation plans.
• Engage with stakeholders to build awareness, engagement, and commitment to transformation initiatives through effective communication, change agents, feedback sessions, workshops, and other activities.
• Drive sustained adoption and behavioral change by organizing training, drop-in sessions, feedback mechanisms, and ongoing support to increase employee readiness and proficiency.
• Develop and execute communication and stakeholder engagement strategies that clearly articulate project goals, impacts, timelines, progress, and outcomes.
• Prepare and deliver presentations, dashboards, reports, and executive updates for governance committees, leadership teams, and key stakeholders, promoting transparency through regular reporting of project status, risks, achievements, and adoption metrics.
• Collaborate with Learning & Development, business stakeholders, and subject matter experts to create and maintain job aids, FAQs, process documentation, operational resource hubs, and digital knowledge repositories.
• Ensure knowledge resources are accurate, accessible, user-friendly, and aligned with business processes while promoting knowledge-sharing and self-service capabilities.
• Measure, analyze, and report on change management and adoption outcomes, including engagement, readiness, utilization, user sentiment, and business impact using qualitative and quantitative data.
• Conduct post-implementation reviews and lessons learned sessions, developing iterative enhancement roadmaps to improve future initiatives.
• Support Beacon’s digital initiative portfolio by managing project intake, prioritization, governance, tracking, resource planning, risk and issue management, and status reporting.
• Coordinate cross-functional teams, stakeholders, and vendors to remove obstacles, drive project execution, and embed change management activities to achieve desired business outcomes and user adoption.
• Partner with business leaders, vendors, and consultants to identify and deliver digital transformation opportunities aligned with organizational goals and adoption objectives.
• Serve as a trusted liaison between business and IT teams, fostering strong relationships, providing strategic guidance, and ensuring alignment and collaboration across corporate and field operations.
• Participate in the Regional Leadership Team (RLT) and assist the executive team in driving engagement in these committees.

Requirements

• Six or more years of experience in digital transformation, organizational change management, business transformation, project management, business analysis, organizational development, or a related discipline.
• Experience leading or supporting enterprise-wide change initiatives involving technology, process, or organizational change.
• Demonstrated success working with cross-functional teams and diverse stakeholder groups.
• Experience developing communication, engagement, adoption, or change management plans.
• Strong facilitation, problem-solving, and stakeholder management skills.
• Experience measuring initiative success through KPIs, adoption metrics, or operational outcomes.
• Experience leading business process reengineering, process improvement, operational excellence, or continuous improvement initiatives is highly desirable.
• 3 to 5 years of prior supervisory experience required; ability to lead a team and maintain a high level of employee engagement.
• Strong understanding of digital transformation, business process improvement, and project delivery practices.

Qualifications

Bachelor’s degree in information systems, Computer Science, or related field, though not required.

Pay

$135,000 - $145,000 annual salary. Actual compensation is influenced by skills, experience, qualifications, and geographic location.

Benefits

• Health & Wellness Benefits: Medical, dental, and vision coverage for employees working 24+ hours per week, with HSA/FSA options.
• Work-Life Balance: 13 paid holidays per year, plus vacation days, personal days, sick time, wellness days, summer flex time, volunteer days, and early close Fridays.
• Retirement Planning: 401k program with company match.
• 100% Company-Paid Life Insurance with optional voluntary life, critical illness, hospital care, or accidental injury coverage.
• Employee Assistance Program (EAP), childcare & eldercare support, and career development opportunities.