Digital/Technical Product Manager Lead
USAA · San Antonio, TX · 1 mo ago
Marketing$143k–$274k/yrFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate like EEO, scam warning, application instructions, etc. Must preserve all substantive info.
We need to parse the posting.
Content:
- Intro: "Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs."
That's about the company, could be "About the role" or maybe "About USAA". The instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can have "About the role" heading with that content.
- "The Opportunity Join us in building and operating the technology products that are the engine of Member Advocacy. We're creating a foundational product team to design, deliver, and maintain platforms and tools that turn member friction signals and emerging risks into timely, measurable action. If you're driven to build solutions that directly improve member outcomes by enabling advocates to act quickly and effectively to deliver strong Member Service recovery, this is your opportunity to shape that future. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC."
That's more about role, maybe part of About the role or Responsibilities? Could be part of About the role. But we also have "What You'll Do" list of duties. That's responsibilities.
Thus we can have:
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate like EEO, scam warning, application instructions, etc. Must preserve all substantive info.
We need to parse the posting.
Content:
- Intro: "Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs."
That's about the company, could be "About the role" or maybe "About USAA". The instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can have "About the role" heading with that content.
- "The Opportunity Join us in building and operating the technology products that are the engine of Member Advocacy. We're creating a foundational product team to design, deliver, and maintain platforms and tools that turn member friction signals and emerging risks into timely, measurable action. If you're driven to build solutions that directly improve member outcomes by enabling advocates to act quickly and effectively to deliver strong Member Service recovery, this is your opportunity to shape that future. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC."
That's more about role, maybe part of About the role or Responsibilities? Could be part of About the role. But we also have "What You'll Do" list of duties. That's responsibilities.
Thus we can have:
About the role
with paragraphs covering mission, values, opportunity, flexible work environment, locations.
Then Responsibilities
with - each bullet from "What You'll Do". The bullet list is a long paragraph with many sentences separated by periods but not bullet points. We need to split into list items. The content: "Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer 'needs' and 'wants' as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy.Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences.Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; shares best practices with team members.Guides team generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follows through to ensure applicable improvements are implemented.Sets the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership, and facilitates Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies.conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products.Actively manages ambiguity, influences others to bring in 'big picture' thinking and drives clarity, solutions, and execution plan among team and stakeholders.Maintains and applies expert knowledge of business, technology, UX, and relevant experiences and processes and an expert understanding of Product Management.Consistently provides guidance and mentoring to team members and acts as an escalation point and ensures issues are resolved.Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures."
We need to split into separate list items. Each sentence seems separated by a period but there is no space after period before next sentence in some places (e.g., "...performance.Leads"). We'll need to parse manually. Let's split by periods and then trim.
Sentences:
1. Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
2. Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer 'needs' and 'wants' as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy.
3. Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).
4. Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences.
5. Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; shares best practices with team members.
6. Guides team generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follows through to ensure applicable improvements are implemented.
7. Sets the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership, and facilitates Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies.
8. conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products.
9. Actively manages ambiguity, influences others to bring in 'big picture' thinking and drives clarity, solutions, and execution plan among team and stakeholders.
10. Maintains and applies expert knowledge of business, technology, UX, and relevant experiences and processes and an expert understanding of Product Management.
11. Consistently provides guidance and mentoring to team members and acts as an escalation point and ensures issues are resolved.
12. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Note: sentence 8 starts lowercase "conducts". We'll keep as is but maybe capitalize? We should preserve original text; but it's okay.
Now "What You Have": Bachelor's degree; OR 4 years of relevant education and/or experience.
That's qualifications/requirements. Could be under Requirements or Qualifications. We'll put under Requirements.
Then "What Sets You Apart": list of bullet-like statements separated by periods? Actually it's a paragraph with colon-separated items? Let's see:
"Led Digital Transformations: Successfully reimagined and executed digital product strategies that fundamentally changed business operations and customer experiences, evidenced by quantifiable results.Shaped Strategic Portfolios: Defined and delivered complex product roadmaps, influencing key stakeholders to achieve significant strategic objectives.Delivered Exceptional User Experiences: Consistently leveraged human-centered design and data to create impactful user journeys and drive key performance metrics.Built High-Performing Agile Teams: Developed and led agile product teams that consistently delivered innovative solutions and achieved operational excellence.Drove Business-Tech Solutions: Effectively bridged business needs with technical capabilities to solve complex problems and deliver tangible valueUS military experience gained through military service or gained as a military spouse / domestic partner"
We need to split into list items for Skills maybe. The instruction: Use
- for any list of duties/requirements/benefits. So we can treat these as Skills or Qualifications. Could be under Skills.
We'll split by periods? Actually each item ends with a period before next capital letter? Let's see:
"Led Digital Transformations: Successfully reimagined and executed digital product strategies that fundamentally changed business operations and customer experiences, evidenced by quantifiable results.Shaped Strategic Portfolios: Defined and delivered complex product roadmaps, influencing key stakeholders to achieve significant strategic objectives.Delivered Exceptional User Experiences: Consistently leveraged human-centered design and data to create impactful user journeys and drive key performance metrics.Built High-Performing Agile Teams: Developed and led agile product teams that consistently delivered innovative solutions and achieved operational excellence.Drove Business-Tech Solutions: Effectively bridged business needs with technical capabilities to solve complex problems and deliver tangible valueUS military experience gained through military service or gained as a military spouse / domestic partner"
There is no period after "results." before "Shaped". Actually there is a period after results? It says "evidenced by quantifiable results.Shaped". So there is a period then directly "Shaped". So we can split by ". " but there is no space after period before next capital? Actually there is no space: "results.Shaped". So we need to handle that. We'll just manually split items:
- Led Digital Transformations: Successfully reimagined and executed digital product strategies that fundamentally changed business operations and customer experiences, evidenced by quantifiable results.
- Shaped Strategic Portfolios: Defined and delivered complex product roadmaps, influencing key stakeholders to achieve significant strategic objectives.
- Delivered Exceptional User Experiences: Consistently leveraged human-centered design and data to create impactful user journeys and drive key performance metrics.
- Built High-Performing Agile Teams: Developed and led agile product teams that consistently delivered innovative solutions and achieved operational excellence.
- Drove Business-Tech Solutions: Effectively bridged business needs with technical capabilities to solve complex problems and deliver tangible value.
- US military experience gained through military service or gained as a military spouse / domestic partner
Note: The last item lacks a period; we can add.
Now Compensation: "Compensation range: The salary range for this position is: $143,320.00 - $273,930.00". Also later: "Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors."
We need Pay section only if posting actually states them. It does state salary range and compensation details. So we can include Pay section with that info.
Benefits: "Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com."
We need Benefits section.
Schedule: The posting mentions "We offer a flexible work environment that requires an individual to be in the office 4 days per week." That's schedule info. Also location list. Could be under Schedule or About the role.
- for any list of duties/requirements/benefits. So we can treat these as Skills or Qualifications. Could be under Skills. We'll split by periods? Actually each item ends with a period before next capital letter? Let's see: "Led Digital Transformations: Successfully reimagined and executed digital product strategies that fundamentally changed business operations and customer experiences, evidenced by quantifiable results.Shaped Strategic Portfolios: Defined and delivered complex product roadmaps, influencing key stakeholders to achieve significant strategic objectives.Delivered Exceptional User Experiences: Consistently leveraged human-centered design and data to create impactful user journeys and drive key performance metrics.Built High-Performing Agile Teams: Developed and led agile product teams that consistently delivered innovative solutions and achieved operational excellence.Drove Business-Tech Solutions: Effectively bridged business needs with technical capabilities to solve complex problems and deliver tangible valueUS military experience gained through military service or gained as a military spouse / domestic partner" There is no period after "results." before "Shaped". Actually there is a period after results? It says "evidenced by quantifiable results.Shaped". So there is a period then directly "Shaped". So we can split by ". " but there is no space after period before next capital? Actually there is no space: "results.Shaped". So we need to handle that. We'll just manually split items: - Led Digital Transformations: Successfully reimagined and executed digital product strategies that fundamentally changed business operations and customer experiences, evidenced by quantifiable results. - Shaped Strategic Portfolios: Defined and delivered complex product roadmaps, influencing key stakeholders to achieve significant strategic objectives. - Delivered Exceptional User Experiences: Consistently leveraged human-centered design and data to create impactful user journeys and drive key performance metrics. - Built High-Performing Agile Teams: Developed and led agile product teams that consistently delivered innovative solutions and achieved operational excellence. - Drove Business-Tech Solutions: Effectively bridged business needs with technical capabilities to solve complex problems and deliver tangible value. - US military experience gained through military service or gained as a military spouse / domestic partner Note: The last item lacks a period; we can add. Now Compensation: "Compensation range: The salary range for this position is: $143,320.00 - $273,930.00". Also later: "Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors." We need Pay section only if posting actually states them. It does state salary range and compensation details. So we can include Pay section with that info. Benefits: "Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com." We need Benefits section. Schedule: The posting mentions "We offer a flexible work environment that requires an individual to be in the office 4 days per week." That's schedule info. Also location list. Could be under Schedule or About the role.