Digital/Technical Product Manager Lead
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections have content.
We have content: "Why USAA?" maybe as About the role. Then "The Opportunity" maybe as Responsibilities? Actually "The Opportunity" describes role responsibilities. Then "What You'll Do" is responsibilities. "What You Have" is qualifications/requirements. "What Sets You Apart" maybe skills or preferred qualifications. Then "Compensation range:" is Pay. Then "Benefits:" is Benefits. Also schedule: "We offer a flexible work environment that requires an individual to be in the office 4 days per week." That's schedule info. Also location info maybe not needed as heading but could be in About the role? But we should not create sections without real content. We have schedule content, so we can include Schedule section.
We must not include boilerplate like EEO, visa sponsorship, application instructions, etc. Remove those.
We must preserve all substantive information. So we need to include the mission statement, core values, support for military spouses, remote/hybrid flexibility, etc. Also location list and relocation assistance not available.
We need to format using headings, - for lists,
for prose.
We need to decide which content goes where.
Potential sections:
- About the role: includes Why USAA? mission, core values, support for military spouses, flexible work environment, location options, relocation assistance not available.
- Responsibilities: could combine "The Opportunity" and "What You'll Do". Might be long; we can break into bullet list.
- Requirements / Qualifications: "What You Have" (education, experience). Could be Requirements.
- Skills: "What Sets You Apart" (specific IAM experience, etc.) could be Skills.
- Pay: compensation range and details.
- Benefits: benefits description.
- Schedule: office 4 days per week.
We must not create sections with filler like "commensurate with experience". We have actual content.
We must not repeat job title as heading. Not include Job ID.
We must not include application instructions, EEO, etc.
Now craft HTML.
We'll need to escape any special characters? Not needed.
We'll produce something like:
About the role
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Charlotte, NC; or Tampa, FL. Relocation assistance is not available for this position.
Responsibilities
- Lead the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members.
- Collaborate with technology, architecture, experience, information security, fraud, and product teams to tackle complex and challenging problems to optimize the customers' (internal/external) experience.
- Design and drive implementation of multi-platform technology and digital solutions.
- Optimize and improve existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs).
- Employ User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market.
- Develop the product strategy, vision, and goals and justify decision-making related to the balance and mix of innovation types and investments for Digital and Technology products of complex and significant scope (portfolio level or enterprise reach).
- Ensure strategic alignment across the product and its stakeholders, suppliers, and customers.
- Independently leverage Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
- Lead team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer 'needs' and 'wants' as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drive execution strategy.
- Shepherd highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).
- Drive, quantify, and defend Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences.
- Continuously leverage expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; share best practices with team members.
- Guide team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follow through to ensure applicable improvements are implemented.
- Set the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership, and facilitate Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies.
- Conduct internal and external research and conduct situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products.
- Actively manage ambiguity, influence others to bring in 'big picture' thinking and drive clarity, solutions, and execution plan among team and stakeholders.
- Maintain and apply expert knowledge of the business, technology, UX, and relevant experiences and processes and an expert understanding of Product Management.
- Consistently provide guidance and mentoring to team members and act as an escalation point and ensure issues are resolved.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
- Bachelor's degree; OR 4 years of relevant education and/or experience.
- 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing.
- Comprehensive knowledge of Technology/Digital products and emerging technology platforms, applications data analysis and research techniques and standards.
- Proven track record to effectively develop, influence, present and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users and senior leadership.
Skills
- In-depth experience maintaining or managing authentication, credential, identity verification or recovery experiences for call centers, websites, and mobile apps including assessing performance and usability while fulfilling necessary security protections.
- Ability to identify high-impact opportunities within authentication and identity management, translating complex challenges into a compelling and clear product vision that drives strategic initiatives.
- Detailed familiarity with authentication and identity management industry best practices, emerging trends, and regulatory considerations in authentication and identity management.
- Experience managing models that support authentication and identity management or fraud impacts.
- Thorough familiarity with challenges like fraud prevention, security requirements, data and analytics, and solution scalability.
- Proven experience managing the full lifecycle of digital products, from identifying the problem and creating the experience to deploying and iterating in production.
- Exceptional ability to rapidly assess and resolve complex problems.
- Proven ability to bridge gaps between technical teams (engineers, data scientists) and non-technical stakeholders (business, marketing, compliance, executives).
- Current or prior operational experience in Security Specialist (MSAS), Authentication Consult, Profile Recovery, Complaints, Fraud Operations.
- US military experience gained through military service or gained as a military spouse / domestic partner.
Pay
Compensation range: The salary range for this position is: $143,320 - $273,930.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits
At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Schedule
We offer a flexible work environment that requires an individual to be in the office 4 days per week.
We must ensure we didn't include any boilerplate like EEO, visa sponsorship? Actually we included visa sponsorship note under Pay; but that is part of the posting (under Compensation range). The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Visa sponsorship note is not exactly boilerplate; it's a specific condition. Might be okay to keep. However the instruction says "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate". Visa sponsorship is legal? Might be considered legal. But it's a specific condition about immigration support. Might be considered legal boilerplate? Not sure. Safer to remove it? The instruction says remove legal boilerplate. The visa sponsorship note is a legal condition. I'd remove it to be safe. Also the line "USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.)." That's legal. Remove.
Also we included "Compensation: USAA has an effective process..." that's fine.
We also need to ensure we didn't duplicate content. We have "Compensation range:" line and then separate paragraph about compensation process. That's fine.
Now check for any other boilerplate: The "The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job." That's boilerplate; we should remove. Not included.
Also "Applications for this position are accepted on an ongoing basis, this posting will
- for lists,
for prose. We need to decide which content goes where. Potential sections: - About the role: includes Why USAA? mission, core values, support for military spouses, flexible work environment, location options, relocation assistance not available. - Responsibilities: could combine "The Opportunity" and "What You'll Do". Might be long; we can break into bullet list. - Requirements / Qualifications: "What You Have" (education, experience). Could be Requirements. - Skills: "What Sets You Apart" (specific IAM experience, etc.) could be Skills. - Pay: compensation range and details. - Benefits: benefits description. - Schedule: office 4 days per week. We must not create sections with filler like "commensurate with experience". We have actual content. We must not repeat job title as heading. Not include Job ID. We must not include application instructions, EEO, etc. Now craft HTML. We'll need to escape any special characters? Not needed. We'll produce something like:
About the role
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Charlotte, NC; or Tampa, FL. Relocation assistance is not available for this position.
Responsibilities
- Lead the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members.
- Collaborate with technology, architecture, experience, information security, fraud, and product teams to tackle complex and challenging problems to optimize the customers' (internal/external) experience.
- Design and drive implementation of multi-platform technology and digital solutions.
- Optimize and improve existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs).
- Employ User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market.
- Develop the product strategy, vision, and goals and justify decision-making related to the balance and mix of innovation types and investments for Digital and Technology products of complex and significant scope (portfolio level or enterprise reach).
- Ensure strategic alignment across the product and its stakeholders, suppliers, and customers.
- Independently leverage Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
- Lead team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer 'needs' and 'wants' as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drive execution strategy.
- Shepherd highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).
- Drive, quantify, and defend Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences.
- Continuously leverage expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; share best practices with team members.
- Guide team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follow through to ensure applicable improvements are implemented.
- Set the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership, and facilitate Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies.
- Conduct internal and external research and conduct situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products.
- Actively manage ambiguity, influence others to bring in 'big picture' thinking and drive clarity, solutions, and execution plan among team and stakeholders.
- Maintain and apply expert knowledge of the business, technology, UX, and relevant experiences and processes and an expert understanding of Product Management.
- Consistently provide guidance and mentoring to team members and act as an escalation point and ensure issues are resolved.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
- Bachelor's degree; OR 4 years of relevant education and/or experience.
- 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing.
- Comprehensive knowledge of Technology/Digital products and emerging technology platforms, applications data analysis and research techniques and standards.
- Proven track record to effectively develop, influence, present and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users and senior leadership.
Skills
- In-depth experience maintaining or managing authentication, credential, identity verification or recovery experiences for call centers, websites, and mobile apps including assessing performance and usability while fulfilling necessary security protections.
- Ability to identify high-impact opportunities within authentication and identity management, translating complex challenges into a compelling and clear product vision that drives strategic initiatives.
- Detailed familiarity with authentication and identity management industry best practices, emerging trends, and regulatory considerations in authentication and identity management.
- Experience managing models that support authentication and identity management or fraud impacts.
- Thorough familiarity with challenges like fraud prevention, security requirements, data and analytics, and solution scalability.
- Proven experience managing the full lifecycle of digital products, from identifying the problem and creating the experience to deploying and iterating in production.
- Exceptional ability to rapidly assess and resolve complex problems.
- Proven ability to bridge gaps between technical teams (engineers, data scientists) and non-technical stakeholders (business, marketing, compliance, executives).
- Current or prior operational experience in Security Specialist (MSAS), Authentication Consult, Profile Recovery, Complaints, Fraud Operations.
- US military experience gained through military service or gained as a military spouse / domestic partner.
Pay
Compensation range: The salary range for this position is: $143,320 - $273,930.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits
At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Schedule
We offer a flexible work environment that requires an individual to be in the office 4 days per week.
We must ensure we didn't include any boilerplate like EEO, visa sponsorship? Actually we included visa sponsorship note under Pay; but that is part of the posting (under Compensation range). The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Visa sponsorship note is not exactly boilerplate; it's a specific condition. Might be okay to keep. However the instruction says "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate". Visa sponsorship is legal? Might be considered legal. But it's a specific condition about immigration support. Might be considered legal boilerplate? Not sure. Safer to remove it? The instruction says remove legal boilerplate. The visa sponsorship note is a legal condition. I'd remove it to be safe. Also the line "USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.)." That's legal. Remove. Also we included "Compensation: USAA has an effective process..." that's fine. We also need to ensure we didn't duplicate content. We have "Compensation range:" line and then separate paragraph about compensation process. That's fine. Now check for any other boilerplate: The "The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job." That's boilerplate; we should remove. Not included. Also "Applications for this position are accepted on an ongoing basis, this posting will