Digital Systems Specialist

About the role

Responsible for supporting the Bank’s digital product strategy through the implementation of new technology and enhancement of current functionality. The position will require a technical mindset with strong collaboration skills. You will be working with diverse cross-functional teams to ensure products are launched on schedule, meet the Bank’s business objectives, and provide a WOW experience to our customers and employees.

Responsibilities

• Act as the subject matter expert for our digital banking products; to include Online and Mobile Banking, Bill Pay, Zelle, External Transfers, Financial Tools, and Online Account Opening.
• Triage, and resolve, escalated customer issues which impact the usability and functionality of the Bank’s digital systems.
• Act as the voice of the customer by understanding business strategies and objectives and contextualizing them for technology partners and internal stakeholders.
• Prioritize numerous competing initiatives to meet tight deadlines while using data to support decision making.
• Collaborate with cross-functional teams to launch new digital products and implement enhancements for existing products.
• Participate in the creation and updating of processes, procedures, and risk assessments.
• Demonstrate professional oral and written communication skills and follow-up when corresponding with internal and external stakeholders.
• Support testing activities for installations, upgrades, and launches of digital banking systems.
• Identify weaknesses in current digital products or processes and provide recommendations to management to improve the customer or employee experience.
• Construct monthly dashboards which highlight the growth of the Bank’s digital products.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent and at least three years banking experience and/or experience within a financial institution, experience preferably in the area Digital Products or Online Support.
• Experience with Fiserv and/or Q2 Software products preferred.
• Able to multitask and prioritize job responsibilities while maintaining organization.
• Proficient oral and written communication skills.
• Excellent analytical and project management skills.
• Able to work with minimal supervision.
• Must be bondable.

Qualifications

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

• Technical mindset
• Strong collaboration skills
• Subject matter expertise in digital banking products
• Customer issue triaging and resolution
• Business strategy contextualization
• Data-driven decision making
• Process and procedure creation and updating
• Oral and written communication skills
• Analytical and project management skills
• Ability to multitask and prioritize
• Minimal supervision ability

Benefits and Perks

• Full medical, dental, and vision coverage for individual or family plan.
• Life insurance.
• Long-term disability insurance.
• 401K matching program.
• Paid sick and vacation time.

Our Core Values

• Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.
• Ethical - fair, honest and act with integrity.
• Lead by Example - maintain a positive attitude, show respect for others, and have some fun!
• Accountable - we take our responsibilities seriously and we meet our commitments with urgency.
• Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank.
• Embrace Dreams - we encourage each other to reach for our dreams.
• Diversity - we celebrate diversity and support equality for all.
• Community Oriented - we actively support our communities and the Bank's CRA initiatives.
• Open and Honest Communication - always professional, responsive, and timely.

Pay

Salary Range: $22.00 to $25.00 per hour.

Schedule

N/A