Digital System Support Lead

About the role

The Digital Product Support Lead is a seasoned operator who does the work and leads the process. You'll be the frontline force for intake, triage, and incident management across Caesars Digital products and platforms—acting as a trusted escalation point, a process owner ("no ticket left behind"), and a change champion who helps turn strategy into action.

Responsibilities

• Serve as the frontline force for intake, triage, and incident management across digital products and platforms.
• Act as a trusted escalation point for support issues.
• Own and refine support processes to ensure no ticket is left unresolved.
• Champion change initiatives that translate strategy into actionable outcomes.