Digital Support Intelligent Automation Solutions Engineer

Autodesk · Michigan, United States · 2 wk ago

RemoteRemoteEngineering$76k–$137k/yrFull-time

Collaborate with stakeholders to understand operational pain points and translate requirements into pilot-ready automation solutions
Rapidly build POCs to test hypotheses, validate feasibility, and iterate based on measurable success criteria and feedback
Build production-aware prototypes with reusability, security, maintainability, and future scale in mind
Integrate automation solutions with enterprise systems, APIs, AI tool connectors, MCP-based services, and data sources such as Salesforce Service Cloud or Snowflake
Create lightweight internal tools, including web-based prototypes, Slackbots, and workflow automations
Troubleshoot and improve pilot reliability by implementing logging, error handling, and basic observability across workflows and integrations
Document technical designs, integration patterns, lessons learned, and handoff requirements for solutions that may transition to platform or engineering teams

3+ years of experience building automation, integration, or AI-assisted workflow solutions that solve business or operational problems
Persistent, proactive builder who is comfortable working through ambiguity, learning unfamiliar systems quickly, and engaging internal experts to unblock progress, understand constraints, and find practical paths forward
Proven ability to design and deliver intelligent automation tools, internal applications, or workflow solutions that create measurable business value
Experience building Salesforce Service Cloud automations using Salesforce Flow, and integrating Salesforce data into internal tools, workflow automations, or AI-assisted solutions through APIs
Hands-on experience building and validating AI-enabled solutions using Python, JavaScript, or similar languages, and/or workflow orchestration platforms such as Copilot Studio, n8n, LangGraph, or equivalent tools
Ability to build lightweight internal UIs for prototypes (e.g., Streamlit, React, TypeScript)
Experience collaborating with cross-functional teams
API design patterns, authentication flows (OAuth, connected apps), and webhook integrations
Understanding data security, identity, entitlements, PII handling, secrets management, and enterprise governance

Advanced Power Automate & Power Platform development
Advanced Git-based workflows, basic CI/CD, environment config.
Containers (Docker) for quick integrations
Event-driven basics (webhooks, queues, retries/idempotency)
Knowledge of Power BI for reporting and dashboards
Experience with case management or CRM systems (Salesforce Service Cloud ideal)
Experience building human-assist support tooling (Examples: Summaries, knowledge suggestions, automated email generation, sentiment analysis, troubleshooting guidance)

API design patterns, authentication flows (OAuth, connected apps), and webhook integrations
Data security, identity, entitlements, PII handling, secrets management, and enterprise governance
Event-driven basics (webhooks, queues, retries/idempotency)
Power BI for reporting and dashboards
Case management or CRM systems (Salesforce Service Cloud ideal)
Human-assist support tooling (Examples: Summaries, knowledge suggestions, automated email generation, sentiment analysis, troubleshooting guidance)

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