Digital Support Intelligent Automation Solutions Engineer
Responsibilities
- Collaborate with stakeholders to understand operational pain points and translate requirements into pilot-ready automation solutions
- Rapidly build POCs to test hypotheses, validate feasibility, and iterate based on measurable success criteria and feedback
- Build production-aware prototypes with reusability, security, maintainability, and future scale in mind
- Integrate automation solutions with enterprise systems, APIs, AI tool connectors, MCP-based services, and data sources such as Salesforce Service Cloud or Snowflake
- Build or integrate lightweight internal tools, including web-based prototypes, Slackbots, and workflow automations
- Troubleshoot and improve pilot reliability by implementing logging, error handling, and basic observability across workflows and integrations
- Document technical designs, integration patterns, lessons learned, and handoff requirements for solutions that may transition to platform or engineering teams
Requirements
- 3+ years of experience building automation, integration, or AI-assisted workflow solutions that solve business or operational problems
- Persistent, proactive builder who is comfortable working through ambiguity, learning unfamiliar systems quickly, and engaging internal experts to unblock progress, understand constraints, and find practical paths forward
- Proven ability to design and deliver intelligent automation tools, internal applications, or workflow solutions that create measurable business value
- Experience building Salesforce Service Cloud automations using Salesforce Flow, and integrating Salesforce data into internal tools, workflow automations, or AI-assisted solutions through APIs
- Hands-on experience building and validating AI-enabled solutions using Python, JavaScript, or similar languages, and/or workflow orchestration platforms such as Copilot Studio, n8n, LangGraph, or equivalent tools
- Ability to build lightweight internal UIs for prototypes (e.g., Streamlit, React, TypeScript)
- Experience collaborating with cross-functional teams
- API design patterns, authentication flows (OAuth, connected apps), and webhook integrations
- Understanding data security, identity, entitlements, PII handling, secrets management, and enterprise governance
Qualifications
- Advanced Power Automate & Power Platform development
- Git-based workflows, basic CI/CD, environment config.
- Containers (Docker) for quick integrations
- Event-driven basics (webhooks, queues, retries/idempotency)
- Knowledge of Power BI for reporting and dashboards
- Experience with case management or CRM systems (Salesforce Service Cloud ideal)
- Experience building human-assist support tooling (Examples: Summaries, knowledge suggestions, automated email generation, sentiment analysis, troubleshooting guidance)
Benefits
Salary transparency
Autodesk offers a competitive compensation package, with a starting base salary between $76,000 and $136,730 for U.S.-based roles. Offers are based on the candidate's experience and geographic location, and may exceed this range.
In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Equal Employment Opportunity
At Autodesk, we believe in equal opportunity and diversity in the workplace. We consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.
Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging