Digital Supply Chain Mgr., Prime Video Linear Technology

About the role

Prime Video is a premium streaming service offering customers a vast collection of TV shows and movies — from Originals and Exclusive content to live sports like Thursday Night Football and 24/7 broadcasts of traditional television stations — available in over 240 countries and territories worldwide. The Linear Operations team enables seamless delivery of 24/7 television channels and pop-up stations through end-to-end channel lifecycle management, metadata orchestration, and quality assurance, supporting over 20 global marketplaces. We are pioneering a new generation of digital supply chain to accelerate our market position and global reach.

We are seeking a talented Digital Supply Chain Manager to support our growth. This role demands a capacity to Learn and Be Curious, Invent and Simplify, Bias for Action, and Deliver Results as we continually adapt to a fast-moving environment. You will drive programs, own projects, and grow professionally alongside a highly collaborative team.

Responsibilities

• Work cross-functionally with product management, engineering, merchandising, operations, program teams, and external stakeholders to deliver and maintain linear channels on Prime Video across global marketplaces
• Own the end-to-end channel lifecycle change pipeline, independently managing all production changes from intake through execution and post-change validation with minimal guidance
• Drive metadata quality and partner escalation workflows, ensuring resolution within SLA targets and maintaining data completeness standards across all active stations
• Establish goals, plans, and related metrics for program workstreams; track progress, identify risks, and operate through obstacles to achieve program objectives
• Identify, prioritize, and implement process improvements and automation opportunities to reduce manual operational burden and scale workflows efficiently
• Oversee a cross-functional team of associates executing operational workflows, owning capacity planning, training, standard operating procedure governance, and quality standards
• Create and maintain reporting, dashboards, and operational metrics to illustrate progress against goals, support business reviews, and communicate status to leadership on a weekly and monthly basis
• Serve as the primary point of contact for operational change requests, coordinating across internal teams and external partners to drive timely, high-quality execution

A typical day involves defining and executing programs to bring new linear channels to Prime Video, ensuring accurate and timely delivery of projects and support of metadata quality. You will collaborate with engineering teams on feature recommendations, work with digital provider representatives to resolve content delivery issues, and create dashboards that track progress against team objectives — balancing tactical execution with strategic thinking, analyzing operational data to support team goals and making trade-offs between time, quality, and resources.

About the team

The Linear Operations team manages end-to-end channel lifecycle operations, from station onboarding through steady-state monitoring and optimization. We work at the intersection of operations, technology, and business strategy, partnering with engineering, product, content acquisition, and external providers to deliver seamless 24/7 streaming experiences across global marketplaces. We prioritize building a diverse team where voices of all types can rally around the customer to deliver the most delightful experiences, and we look for people interested in putting their fingerprint on both the customer experience and the team culture.

Requirements

• 3+ years of program or project management experience
• Experience working cross-functionally with tech and non-tech teams
• Experience defining and implementing process improvement initiatives using data and metrics
• Strong verbal and written communication skills
• Experience managing operational workflows at scale with measurable SLAs

Preferred Qualifications

• Experience contributing to the definition and implementation of automation opportunities within an operations environment
• Experience working in media, streaming, or content operations
• Experience with ticketing systems and change management processes
• Familiarity with metadata management, EPG systems, or broadcast operations

Pay

Base salary ranges by location (annual USD):

• USA, CA, Culver City: $80,300 – $140,500
• USA, NY, New York: $88,300 – $154,600
• USA, TX, Austin: $80,300 – $140,500
• USA, VA, Arlington: $80,300 – $140,500
• USA, WA, Seattle: $82,700 – $140,500

Compensation includes sign-on payments and restricted stock units (RSUs); final offer determined by experience, qualifications, and location.

Benefits

• Health insurance: medical, dental, vision, prescription
• Basic Life & AD&D insurance; option for Supplemental life plans
• Employee Assistance Program (EAP), Mental Health Support, Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off and parental leave

Company: Amazon.com Services LLC | Job ID: A10582279