Digital Solutions Lead, Patient Services (Immunology)
About the role
We are looking for a Digital Solutions Lead, Patient Services (Immunology) to join our Patient Services – Immunology team. This role is hybrid with approximately 40% on-site presence and 20% domestic and international travel.
Who you’ll work with
You will be working in a highly cross-functional environment alongside Patient Services Operations, Patient and Healthcare Professional Experience teams, Commercial and Brand Marketing, Market Access and Reimbursement, Medical Affairs, Information Technology, Data and Analytics, Legal, Compliance, Regulatory, and Privacy partners. Externally, you will collaborate closely with digital health vendors, technology providers, and specialty pharmacy partners.
What you’ll do
Define and execute a multi-year digital enablement roadmap for patient services
Lead implementation and optimization of digital platforms supporting patient and provider journeys
Improve patient onboarding, engagement, adherence, and persistence through digital solutions
Establish performance indicators, dashboards, and actionable insights for decision-making
Standardize end-to-end patient and provider service journeys across markets
Ensure regulatory, privacy, and data governance compliance across all digital initiatives
Qualifications
Bachelor’s degree required; master’s degree preferred
Ten or more years of experience in pharmaceutical, healthcare, or digital health environments
Five or more years of experience in patient support or patient services operations
Proven leadership of end-to-end digital transformation initiatives
Strong project management, stakeholder influence, and vendor partnership experience
Ability to interpret complex data and communicate insights with executive presence
Pay
The reasonably anticipated salary range for this position is $148,000-194,300 per year. The actual salary offered will take into account related knowledge, skills, experience and location among other factors and may fall outside the expected range.
About UCB
UCB is a global biopharmaceutical company focused on neurology and immunology. We are over 9,000 people in all four corners of the globe, inspired by patients and driven by science. At UCB, we embrace a hybrid-first approach to work, bringing teams together in local hubs to foster collaborative curiosity.