Digital Solutions Analyst

About the role

The Digital Solutions Analyst will be a member of Komatsu's Digital Office, working cross-functionally to enhance My Fleet functionality, driving integrations with other digital products and solutions. The role will interface with cross-functional, global teams, as well as participate in dealer and customer engagements.

Responsibilities

• Work with Digital Product Managers to define and execute product vision, strategy, and roadmaps for the My Fleet portfolio, ensuring alignment with Komatsu’s digital objectives and product strategy framework.
• Develop and maintain roadmaps by prioritizing features, managing dependencies, and ensuring continuous improvement based on user feedback, business goals, and industry trends.
• Define success metrics and key performance indicators (KPIs) to measure product performance and guide decision-making.
• Identify cross-product integration opportunities, especially between My Fleet telematics and e-commerce parts and solutions to support seamless, end-to-end user journeys.
• Develop a deep understanding of users, personas, and workflows through voice of customer, voice of distributor, and data analysis.
• Translate insights into clear product requirements, user stories, and prioritized features, while continuously incorporating feedback, business objectives, and industry trends to guide product enhancements and roadmap evolution.
• Collaborate cross-functionally with design, engineering, and business stakeholders across all phases of the product lifecycle (design, build, test, and deploy).
• Partner with UX teams to deliver intuitive, user-centered experiences, and work closely with development teams to ensure solutions meet defined requirements, quality standards, and integration needs across the broader digital ecosystem.
• Lead testing and validation efforts by developing and executing user acceptance testing (UAT) plans, engaging key user groups, and partnering with ICT teams to ensure release readiness.
• Validate solutions against requirements through usability testing, QA, and acceptance testing, ensuring high-quality, reliable product delivery.
• Maintain strong relationships with customers, distributors, and platform vendors to inform product direction.
• Understand the competitive situation and support plans to fix product gaps.
• Create and maintain training materials and documentation, including technical content and self-service resources, to support user adoption.
• Provide advanced product support by troubleshooting complex user and application issues, assisting with user onboarding, and ensuring a high level of ongoing engagement with digital tools.
• Analyze product performance and user behavior using enterprise data tools to generate actionable insights, identify opportunities for improvement, and drive continuous enhancement of the My Fleet experience.
• Use data to inform decision-making, optimize user journeys, and streamline business processes.
• Collaborate with global teams across time zones and travel to customer and distributor locations to support implementations, gather insights, and participate in industry events and user engagements.

Qualifications/Requirements

• Bachelor’s degree in business, marketing, computer science, UX design, or a related field.
• Experience in software design/development, product management, or related experience preferred.
• Ability to identify customers' true underlying business needs, recognize trends and anticipate future customer needs.
• Strong verbal and written communication skills.
• You must have the ability to present intricate and complex details in a clear, concise manner to both technical and non-technical audiences.
• Strong analytical and problem-solving skills.
• Ability to pull, analyze and visualize data.
• Efficiently provide accurate, relevant, and timely information and analysis.
• Experience with Analytics platforms a plus.
• Exceptional interpersonal and customer service skills.
• Experience working with or developing user stories that are concise, feasible, and have clear acceptance criteria and applying those stories to road mapping exercises.