Digital Solutions & AI Manager, Trust In Food™

Essential Duties And Responsibilities

• Design, implement, and optimize AI-powered tools, digital solutions, and automation workflows that improve Trust In Food's operations, team productivity, partner and producer experiences.
• Identify opportunities to streamline business processes through technology, including enhancing workflows, automations, dashboards, reporting, and integrations within platforms such as Monday.com and HubSpot.
• Support CRM optimization initiatives, including the implementation and ongoing management of HubSpot to improve enrollment tracking, partnership management, pipeline visibility, reporting, and data quality.
• Develop and maintain digital tools, dashboards, and data visualizations that transform behavioral insights, program data, and sustainability metrics into actionable information for internal teams and partners.
• Support the design, implementation, and continuous improvement of Trust In Food partnerships and pilot programs by developing digital tools, AI solutions, automation, and reporting that enhance participant experiences and program outcomes.
• Leverage AI technologies to improve event planning, content development and other business processes across Trust In Food.
• Serve as the primary liaison between Trust In Food and Farm Journal Business Systems, IT, Intelligence, Marketing, and other cross-functional teams to identify technology needs, prioritize solutions, and ensure successful implementation and adoption.
• Develop training materials, documentation, and user resources that promote adoption of AI tools, CRM systems, digital platforms, and workflow improvements by internal teams and external partners.
• Provide technical support, troubleshoot issues, and evaluate emerging technologies to ensure solutions remain scalable, user-friendly, and aligned with Trust In Food's strategic goals.

Skills/Professional Experience

• Bachelor’s degree in computer science, data science, agricultural technology, information systems, or related field
• 6+ years of experience in software development, digital solutions, data analytics, or related technical role, experience in agriculture / ag tech / farm management software / sustainability software preferred
• Demonstrated experience building practical applications or tools that non-technical users successfully adopt
• Proficiency in programming languages (Python, JavaScript, R, or similar)
• Experience with AI/ML tools and platforms (OpenAI API, cloud AI services, or similar)
• Strong skills in data visualization and dashboard development (Tableau, Power BI, Excel, or similar)
• Database knowledge (SQL, data modeling)
• Experience with web development frameworks and low-code/no-code platforms
• Familiarity with API integration and automation tools, particularly in sustainability and farm management systems
• Excellent ability to translate technical concepts for non-technical audiences
• Strong training and presentation skills
• User-focused mindset—builds for actual user needs, not just technical elegance
• Self-directed and able to manage multiple projects simultaneously
• Collaborative approach to working with cross-functional teams