Digital Solution Engineer - Nonprofits

About the role

As a Solution Engineer, you’ll act as a trusted advisor to customers across the US — demonstrating Salesforce’s power, shaping go-to-market strategies, and creating assets to support the broader team. You'll play a crucial role in developing innovative solutions for complex technical and digital marketing requirements. This role collaborates with sales, professional services, product, as well as prospective and existing customers. Meeting with C-level, Director-level, management-level and user-level customer contacts, the Solution Engineer must be able to easily adapt to each type of conversation, whether it’s strategic and high-level, or highly detailed and technical.

Responsibilities

• Solution Development: Work closely with business stakeholders and technical resources to uncover technical challenges and goals relating to digital marketing, to then develop a solution and roadmap for the success of the customer.
• Build: Showcase through software demonstrations and rapid prototyping how connected experiences come to life with the Salesforce Marketing Cloud. This includes the delivery of executive-level software demonstrations, construction of future state customer journey strategies, and developing long term IT roadmaps.
• Deliver: Deliver an engaging and coherent presentation that connects complex technology to C-level audiences with persuasive story-telling.
• Learn: Stay up-to-date on product development and roadmap, industry trends, and industry news.

Requirements

• 5+ years of experience in solution engineering, with a strong focus on marketing technology and customer engagement solutions, including at least 5 years as a domain expert in personalization, loyalty, or marketing technology.
• Proven track record of driving ACV growth through Martech solution selling, with a focus on personalization and loyalty for Enterprise customers.
• Strategic Vision: Ability to develop and articulate a strategic vision for leveraging Marketing Cloud capabilities to drive business outcomes and enhance customer experiences.
• Thought Leadership: Demonstrated ability to provide thought leadership in the marketing technology space influencing industry trends and best practices through presentations, white papers, or participation in industry events.
• Cross-Functional Collaboration: Proven experience working collaboratively with cross-functional teams, including sales, product management, and customer success, to deliver comprehensive solutions that meet client needs.
• Enterprise Expertise: Previous experience as an Enterprise Specialist Solution Engineer for a CRM company or similar technology.
• Technical Proficiency: Strong technical understanding of data-driven solutions and the ability to design high-level architecture that meets business needs.
• Industry Knowledge: Background and passion in non-profit management and operational roles, including understanding of industry trends.
• Exceptional Presentation Skills: Excellent presentation abilities, with a talent for storytelling that captivates and informs stakeholders at all levels.
• Creative Problem Solver: A self-starter who is highly creative and capable of leading and prioritizing effectively in dynamic environments.
• Communication Skills: Solid verbal, written, presentation, and interpersonal communication skills to facilitate collaboration and problem-solving within teams.
• Team Collaboration: Ability to work both independently and as part of a team to address technical challenges across varied environments.
• A Computer Science Degree.

Benefits

• Time off programs
• Medical, dental, and vision coverage
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k) plan
• Employee stock purchasing program

Pay

The typical base salary range for this position is $113,330 – $151,550 annually. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $124,670 – $166,810 per year. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.