Digital Service Engineer

Provide onsite and remote service for digital pathology imaging solutions, installing, maintaining, and troubleshooting systems to ensure maximum uptime and performance.

Responsibilities

• Install digital pathology systems and configure equipment as required.
• Perform preventive maintenance, repairs, and advanced troubleshooting.
• Ensure reliable system operation through performance verification and documentation.
• Support clients remotely and onsite while minimizing downtime.
• Partner with clinicians and lab staff to understand workflows and technical needs.
• Train users on system operation and best practices.

Qualifications

• Strong technical troubleshooting and problem-solving skills.
• Experience with imaging, medical device systems, or related technical field service.
• Ability to communicate clearly with clinical and lab stakeholders.
• Customer-focused mindset with a commitment to service quality and uptime.
• Comfort working both onsite and remotely.