Digital Service Engineer

About the role

Install, maintain, and support advanced digital pathology systems in healthcare settings. Diagnose and troubleshoot hardware, software, and connectivity issues to restore and sustain optimal system performance. Perform preventive maintenance and ensure reliable operation of equipment in clinical environments.

Responsibilities

• Provide on-site system installation, service, and support for digital pathology solutions
• Troubleshoot complex technical problems across hardware, software, and network connectivity
• Conduct preventive maintenance and verify system performance
• Train lab staff on system use and best practices
• Document service activities and maintain accurate records
• Collaborate with engineering teams to escalate and resolve advanced issues

Requirements

• Strong technical troubleshooting skills
• Ability to work independently in field environments
• Knowledge of hardware, software, and connectivity troubleshooting
• Effective communication for end-user training and documentation