Digital Sales Specialist

Job Summary

Join SkyOne Federal Credit Union as a Digital Member Experience Specialist and be at the forefront of transforming member interactions. This onsite position places you directly in the heart of our innovative team, where your efforts will significantly enhance the financial wellbeing of our members.

Responsibilities

• Process transactions, update accounts, open new accounts, and take loan applications through multiple digital channels including Email, Live Chat, Live Video Chat, Social Media, and Secure Messaging.
• Effectively cross-sell relevant Credit Union products and services to meet high service standards.
• Solicit new memberships, loans, and deposits across various platforms, including online interactions, phone calls, and local events.
• Provide backup support for the call center by answering incoming calls and ensuring a seamless member experience aligned with the SkyOne Service and Sales Model.

Qualifications

• Windows, Word, Excel, and Internet proficiency.
• Proficient in 10-key and typing skills.
• Excellent verbal and written communication skills.
• Tech savvy and familiar with chat bots, live chat features, and video conferencing.
• Demonstrates a consistent ability to build positive relationships, foster interdependence, and positively contribute to a collaborative work environment.