Digital Reporter Lead

Key Responsibilities

• Train and develop new hires through digital reporter training programs.
• Facilitate one-week onboarding and training programs for newly hired Digital Reporters.
• Conduct live dictations and hands-on training exercises for trainees.
• Provide mentorship, guidance, and ongoing support to Digital Reporters.
• Deliver feedback and recommendations to strengthen training programs and align with industry trends and business objectives.
• Ensure new hires are proficient in required technology, procedures, and best practices.
• Manage the verbatim capture of legal proceedings utilizing audio and visual technology.
• Create annotations and keyword markers to facilitate transcription workflows.
• Manage speaker identification and exhibit tracking during proceedings.
• Transport, set up, operate, and maintain audio/video equipment, including laptops, mixers, microphones, and software.
• Follow company-defined standards, processes, and operating procedures.
• Represent U.S. Legal Support in a professional, organized, and punctual manner.

Reporter Support & Operational Assistance

• Support Digital Reporters via email, Microsoft Teams, and 8x8.
• Aid reporters with procedural questions and best practices.
• Collaborate with leadership to identify opportunities for process improvement.
• Perform additional administrative and operational duties as assigned.

Qualifications

• Minimum three (3) years of experience as a transcriber, typist, law clerk, legal assistant, paralegal, videographer, or other legal support professional.
• Strong verbal and written communication skills.
• Ability to type 60+ words per minute accurately.
• Knowledge of legal studies, communications, or a related field preferred.
• Familiarity with legal terminology.
• Working knowledge of civil deposition rules and procedures.
• Technical knowledge of audio and video equipment.
• Ability to accommodate a flexible and on-call schedule.
• Reliable transportation.
• Professional, customer-service-oriented demeanor.

Core Competencies

• Leadership & Coaching
• Relationship Building
• Critical Thinking
• Time Management
• Organization & Attention to Detail
• Adaptability
• Dependability & Accountability
• Professional Communication

Physical Requirements

• Prolonged periods of sitting and working on a computer.
• Ability to transport, lift, and maneuver equipment weighing up to 50 pounds.
• Ability to bend, stoop, and carry equipment required for legal proceedings.