Digital Release Manager - Global Employer Services Technology Center

About the role

As a Manager within the GES Technology Group, you will work directly with the Digital Delivery team to plan, coordinate, and oversee the deployment of software releases across multiple workstreams and environments. The role ensures releases are delivered on time, within scope, and with minimal disruption to global business operations. You will collaborate with development, QA, operations, risk, and business teams to manage the end‑to‑end release lifecycle, including planning, risk management, and communication.

Responsibilities

• Develop and manage detailed release plans, schedules, and milestones for software deployments.
• Coordinate release activities across multiple teams, including development, QA, operations, risk, and business stakeholders.
• Ensure all release deliverables meet quality standards and compliance requirements.
• Identify, document, and mitigate risks associated with software releases.
• Manage and communicate release status, issues, and changes to stakeholders.
• Oversee the execution of release processes, including code branching, merging, build management, and deployment.
• Facilitate release readiness reviews, go/no‑go meetings, and post‑release retrospectives.
• Continuously improve release management processes, tools, and documentation.
• Maintain release documentation, including release notes, deployment guides, and rollback procedures.
• Support incident management and root cause analysis for release‑related issues.
• Own Hypercare plan and activities, including hypercare or on‑demand releases to manage high‑priority production issues.

Qualifications

• Ability to work within a hybrid model, co‑locating in person 2‑3 days per week.
• Bachelor’s degree in engineering, computer science, or a related discipline.
• 5+ years of experience in a Project Management Office (PMO) or strategy/consulting role, with exposure to Azure DevOps, JIRA, or similar tools.
• Proven experience in technology project management and strategy/consulting.
• Ability to travel up to 20% as required by client and project needs.
• Limited immigration sponsorship may be available.
• One of the following active accreditations:
  • Licensed CPA (state of practice) or eligible to sit for the CPA exam
  • Licensed Attorney (or foreign equivalent)
  • Enrolled Agent
  • Project Management Professional (PMP)
  • Six Sigma (Green or Black Belt)
• Proficiency with Microsoft Office (Excel, PowerPoint, Project) and collaboration tools such as SharePoint and Teams.
• Awareness of Secure Software Development Lifecycle (SSDLC) practices.
• Preferred certifications: PMP or Six Sigma (Green or Black Belt).
• Strong ability to collaborate effectively on a global, remote team.
• Excellent analytical, consultative, quantitative, and project‑management skills.
• Executive presence with strong verbal, written, and presentation abilities.
• Problem‑solving, critical‑thinking, and conceptual thinking capabilities.
• Self‑directed with the ability to manage multiple projects from start to finish.
• Experience driving cross‑organizational initiatives and building strategic roadmaps.
• Awareness of SOC 2 and data‑privacy standards (e.g., GDPR).
• Experience working in a highly regulated technology environment.
• Demonstrated teamwork and ability to manage multiple priorities in a fast‑paced setting.

Compensation

The estimated salary range for this role is $119,025 to $226,125, reflecting factors such as skill set, experience, licensure, and certifications. Compensation decisions consider geographic differentials and individual circumstances. Eligible employees may also participate in a discretionary annual incentive program, subject to program rules and performance outcomes.