Digital Products & Services Project Manager

Trinnex is a dynamic digital solutions provider delivering an advanced ecosystem of proprietary SaaS platforms and enterprise professional services to the public utility sector. We are seeking a highly commercially minded, hybrid Digital Products & Services Project Manager to oversee a blended portfolio of standard product implementations and custom technical service contracts.

About the role

This role requires a unique operational balance: you will manage the structured, repeatable deployment of our core software products (e.g., leadCAST, waterCAST) while simultaneously leading high-value, billable consulting engagements. These custom service tracks include utility data integrations (GIS, SCADA, CMMS), enterprise technology roadmaps, digital transformation assessments, and custom software engineering. The ideal candidate ensures that software configurations scale efficiently while professional services labor is rigorously managed to protect firm margins and ensure full revenue capture.

Responsibilities

• Blended Portfolio Management: Oversee and serve as the primary Project Manager for a hybrid mix of standard SaaS product implementations and custom digital services of moderate to high complexity.
• Product Implementation Governance: Partner with the Customer Success (CS) team to orchestrate software product deployments across various project sizes; act as the accountable owner ensuring client tenancy configuration, cloud instance deployment, mobile application setups, user profiles, and standard training milestones are executed by CS staff per agreed schedules.
• Custom Services & Roadmap Delivery: Manage and deliver custom technical services, including utility digital transformation assessments, data integration architectures, and custom programming sprints based on client-specific needs.
• Rigorous Monthly Forecasting & Re-Budgeting: Execute and submit detailed project forecasts on a strict monthly cycle within EcoSys. Partner with Project Accounting to re-allocate labor funds, correct historical ledger anomalies, and ensure active forecasts precisely track real-time execution paths.
• Proactive Account Governance & Cleanup: Conduct routine, baseline portfolio cleanups across all active delivery tracking accounts to prevent cost creep. Formally submit and approve system closeouts as soon as contract performance periods conclude and final invoices are paid in full.
• Aggressive Cash-Flow & Invoicing Protection: Manage outstanding billing gaps aggressively to maximize total contract revenue capture before performance periods expire. Coordinate with billing administrators to ensure task-level, historical, and current monthly invoices are cleanly itemized, task-allocated, and submitted within strict corporate accounting lock windows.
• Errant Cost Insulation: Monitor transaction ledgers closely to identify unauthorized charging or errant hour allocations from adjacent business lines. Coordinate immediately with resource managers to have misaligned actuals transferred off the ledger, protecting the project from artificial margin erosion.
• Contractual Boundary Enforcement: Review, evaluate, and enforce strict lines between Fixed-Fee Product Subscriptions and Time & Materials (T&M) Professional Services. Identify scope creep immediately and drive the technical justification required to execute formal bilateral contract modifications and re-budgeting efforts prior to executing net-new work.
• Data Integration Pipeline Management: Facilitate and coordinate complex utility data integration efforts, including one-time and recurring integration pipelines across GIS data ingestion layers, field mapping systems, and production automation/SCADA networks.
• Strategic Leadership Escalation: Maintain absolute transparency with the Delivery Leader regarding commercial execution risks, contract structure anomalies, or severe portfolio true-up deltas. Formally pause risky project enrollments when contract terms compromise delivery margins, and present creative commercial workarounds to stabilize revenue tracking.
• Authoritative Client and Matrix Leadership: Serve as the primary, high touch point of contact throughout the project lifecycle. Translate complex client technical requests into actionable tasks for developers, data analysts, and engineering staff.

Requirements

• Bachelor's degree.
• 5 years of related experience.

Skills

• Project Controls & Forecasting Mastery: Proven ability to create, maintain, and true-up complex project schedules, time-phased forecasts, and multi-tiered labor budgets for professional services and software accounts.
• Commercial & Financial Acumen: Deep understanding of software-as-a-service (SaaS) business models, labor utilization mechanics, and profit margin structures. Absolute proficiency in differentiating and managing Fixed-Fee vs. T&M billing rules.
• Methodology Versatility: Strong foundational knowledge of Agile/Scrum software development and product delivery workflows paired with a practical execution of PMI standards and traditional waterfall project milestones.
• System & Technical Literacy: High proficiency in complex data environments. Moderate comfort evaluating data templates, schema structures, and integration parameters. Expert-level mastery of Microsoft Office applications (Advanced Excel/data analysis tools heavily utilized).
• Conflict Resolution & Stakeholder Management: Exceptional communication skills with a proven track record of managing multiple, often conflicting, portfolio priorities across internal software engineering teams, sales teams, executive leadership, and public utility clients.

Travel

10% or less

Pay

Pay range: USD $102,170.00 – $178,776.00

CDM Smith is committed to fair and equitable compensation practices. This pay range is a good faith estimate representative of all experience levels for the geographic location assigned to the position. In addition to geographic location, a candidate’s salary is determined by several other factors including, but not limited to, the role, function and associated responsibilities, relevant work experience, skills, required certifications, and education/training.