Digital Product Owner, DPMS

Join the product management team as a growth leader to shape and prioritize the Sensei web experience, delivering exceptional customer outcomes and business value.

About the role

This role serves as the voice of the customer, combining customer research, behavioral analytics, AI-powered insights, and rapid experimentation to identify opportunities, validate solutions, and continuously improve the user experience. The Product Owner will gather feature requests and requirements from current and future users of Sensei Cloud and coordinate with scrum teams to schedule releases.

Responsibilities

• Serve as the voice of the customer by developing a deep understanding of user needs, workflows, pain points, and desired outcomes through customer interviews, observation, usability testing, and ongoing engagement.
• Drive product discovery efforts by partnering with customers, Product Management, Design, Engineering, Sales, Support, and Customer Success to identify opportunities, validate assumptions, and shape product direction.
• Leverage AI-powered tools such as Claude, Notion AI, Lovable, and emerging technologies to accelerate research, ideation, prototyping, requirements creation, and decision-making.
• Utilize customer experience, product analytics, and business intelligence platforms such as FullStory, Salesforce, Zendesk, and other data sources to identify friction points, uncover insights, and prioritize opportunities.
• Create, test, and iterate on prototypes, concepts, workflows, and user experiences to validate solutions, reduce risk, and improve customer outcomes before development investment.
• Define, prioritize, and maintain a product backlog of epics, features, user stories, defects, and technical enablers, ensuring alignment with customer needs, business goals, and product strategy.
• Assess and prioritize work based on customer impact, business value, strategic alignment, technical considerations, and measurable outcomes to maximize return on investment.
• Develop detailed user stories, acceptance criteria, and functional requirements that enable development teams to efficiently deliver high-quality solutions.
• Lead backlog refinement, sprint planning, reviews, and acceptance activities while partnering closely with Engineering and Quality Assurance to ensure solutions meet business requirements and quality standards.
• Break down large initiatives into incremental releases that deliver measurable customer and business value, enabling rapid feedback, continuous learning, and iterative improvement.
• Measure and monitor adoption, engagement, customer satisfaction, retention, operational performance, and business outcomes to evaluate product success and guide future investments.
• Champion Lean Product Management, Agile best practices, experimentation, and continuous improvement while acting as a product advocate and subject matter expert for the Sensei web experience.

Requirements

• 1-4 years of product management or product owner experience.
• Passionate problem solver.
• Eager to learn and adopt AI in your day-to-day job and workflows.
• Experience in customer-facing roles is an advantage.
• Experience in the health, dental, or benefits industry is an advantage.
• Proven track record of working with cross-functional teams.
• Proven analytical and problem-solving skills.

Qualifications

• Passionate about customer experience, user-centered design, and product discovery.
• Naturally curious and highly data-driven.
• Excited by AI and actively explores new tools and technologies.
• Comfortable creating prototypes and testing ideas quickly.
• Strong communicator who can influence without authority.
• Thrives in ambiguity and moves quickly from insight to action.
• Believes that learning faster than competitors creates competitive advantage.

Pay

$90K - $110K USD, based on experience.