Digital Product Manager - Search Experience

About the Role

Zoro is looking for a passionate, driven individual to join the Digital Experience team as a Digital Product Manager for our Search & Browse experiences. Zoro’s powerful combination of our in-house search engine, expansive product information & attribute system, and an active catalog of over 12 million products combine to deliver the experience that helps Zoro customers find everything they need to run their business.

As a Digital Product Manager, you’ll work with data scientists, technology engineers, user experience designers, digital merchants, and category managers. You’ll focus on understanding our customer experience and business needs while partnering with our Product Information team to expand and improve our ever-growing product catalog. This role will partner with Technical Product Managers to develop deep knowledge of our Search, Recommendation, and Product Information platforms to understand how our search algorithms can present the right product to the right customer at the right time.

Responsibilities

• Own the product strategy, set the vision, and plan a holistic roadmap for search & browse customer experiences that power Zoro.com
• Understand and work with large product information models and systems to drive customer-facing search & browse experiences
• Work with product leaders and business stakeholders to identify the highest impact work, prioritize that work, and deliver improvements in a measurable way
• Create and foster a test-and-learn approach to evaluate and iterate product experiences to continuously deliver business and customer value
• Partner with technology, design, merchandising, operations, marketing, and other key stakeholder groups to deliver innovative solutions aligned with business objectives and customer needs
• Own experience outcomes and KPI measurements related to helping customers find what they’re looking for through our search-based experiences
• Manage communication and training for new features across the organization and to customers if necessary
• Maintain competitive and marketplace awareness through research and analysis of current best-in-class and emerging techniques

Requirements

• Bachelor's Degree or equivalent experience required (Master's Degree / MBA a plus)
• At least 5+ years of experience in eCommerce, Product Management, Digital Marketing, or related fields with a focus on Search & Product Information experiences
• Deep knowledge of AI-powered search & browse experiences, data & product information models, and an understanding of the competitive landscape
• Proven ability to communicate with team, partners, and senior leadership with clarity, salience, and urgency, making data-driven decisions
• Track record of building exceptional products that delight customers and produce clear business impact aligned with company goals and objectives
• Direct experience working in an Agile product development environment with a detailed understanding of the role of Product Management/Ownership
• Familiarity with AI applications for product management tasks, assisted search & browse experiences, and product information ingestion, review, and maintenance
• Comfort with the Atlassian software suite, especially JIRA and Confluence, or other enterprise-level delivery and workflow software
• Understanding of how and when to use offline evaluation, hypothesis testing with existing data, A/B test design, and methods for identifying and validating opportunities

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents; adoption assistance program
• 6 free sessions each year with a licensed therapist and Wellhub portal membership for mental and emotional wellbeing
• At least 18 paid time off days annually for full-time employees and 6 company holidays per year
• 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
• Tuition reimbursement, student loan refinancing, and access to financial counseling, education, and tools
• Charitable Gift Program – match gift to eligible educational, cultural, community health, and human service organizations
• Employee discounts and admission to various civic and cultural institutions around Chicago
• Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views

Pay

Illinois: $95,500—$159,200 USD

Schedule

Hybrid work model requiring onsite presence at least two days a week at our Chicago HQ.

About the Company

Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts, and supplies for business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and are on a clear path toward our next milestone: $2 billion in revenue—and beyond.

Our culture is grounded in values that guide how we show up every day: Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership. We foster an inclusive, accessible work environment and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected veteran status.