Digital Product Manager, Retail Parts Sales

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

About the role

Join us on our transformation journey to the digital future. Within the Digital Product Management Community, we have a clear ambition to enable value creation at scale for the Volvo Group. With a product-centric operating model and digital technologies, we produce digital offerings that are profitable, scalable, and differentiated.

Within Mack Trucks and Volvo Trucks North America Digital Management, you will be part of a global and diverse team of highly skilled professionals. You will work at the intersection of business, technology, and user experience. You understand customer and business needs, using user journeys and design thinking to ensure digital products deliver continuous value. You optimize products to achieve business outcomes while maximizing return on investment.

You collaborate across product management, technology, and business functions, including Marketing, Dealers, eCommerce, Customer Experience, and Parts Sales, to align priorities, deliver customer-focused capabilities, and achieve measurable business outcomes.

Responsibilities

As a Digital Product Manager – Retail Parts Sales, you define, own, and evolve digital products and capabilities that enable customer-facing parts commerce experiences, including parts discovery, fitment, pricing, checkout, fulfillment, and end-to-end customer journeys, while driving product strategy, business outcomes, and value realization.

• Define digital product vision, strategy, goals, and roadmaps.
• Maintain an end-to-end view of retail commerce products and capabilities.
• Lead collaboration with stakeholders, end users, product, engineering, business, and external partner teams to align priorities and deliver value.
• Support business development, customer engagement, product demonstrations, and solution evaluation activities by representing product strategy, capabilities, roadmap direction, and business value to dealers, fleet customers, and business stakeholders.
• Collect and act on customer, stakeholder, and operational feedback using analytics and performance insights.
• Ensure user-centric, value-driven product experiences.
• Analyze market, technology, customer, and product trends.
• Identify and manage dependencies across teams, products, and platforms.
• Plan and forecast resource needs, funding, and investment priorities.
• Drive product planning, roadmap, and budget cycles.
• Own product intake and prioritization, ensuring opportunities are aligned to business outcomes and investment decisions.
• Define, measure, and communicate business outcomes, product health, adoption, and value realization.
• Ensure legal, compliance, security, and control requirements are met.
• Ensure product releases are supported by effective rollout, change management, training, and adoption plans.
• Identify risks, issues, and opportunities and escalate as needed.

Success Metrics

• Increased customer adoption of retail parts digital experiences.
• Growth in digital parts revenue and conversion.
• Improved customer retention and customer satisfaction.
• Improved customer experience effectiveness.
• Increased realization of targeted business outcomes and return on digital investments.
• Product roadmaps aligned to strategic business priorities and customer needs.

Requirements

You bring experience working with digital commerce, customer-facing digital experiences, digital products, agile ways of working, and enterprise platforms. Experience with digital commerce, customer journeys, online sales, marketing technology, or customer-facing digital experiences is highly valued. You are customer-centric, data-driven, and energized by collaboration across functions. You build strong relationships with business and technology stakeholders, foster alignment across teams, and thrive in balancing run and transform responsibilities. You are committed to continuous learning and improvement.

Qualifications

• Bachelor’s degree in Business, Information Technology, Engineering, Marketing, eCommerce, or a related field, or equivalent practical experience.
• 5+ years of experience in digital commerce, eCommerce, customer-facing digital experiences, online sales platforms, digital products, or technology-enabled business capabilities.
• Experience working with customer-facing digital experiences and translating business needs, customer feedback, analytics, and operational insights into priorities, recommendations, and measurable business outcomes.
• Experience collaborating across business, technology, UX, data, marketing, sales, and external partner teams to deliver value.
• Strong communication, stakeholder management, facilitation, and influencing skills.
• Data-driven mindset with experience using metrics and insights to guide decisions and measure results.
• Ability to balance strategic planning with day-to-day execution, while managing priorities, dependencies, risks, and opportunities.

Preferred Qualifications

• Experience in a Digital Product Manager, Product Owner, Product Lead, eCommerce Manager, Digital Business Manager, or similar role.
• Experience with Agile product development, roadmap planning, backlog prioritization, and value realization practices.
• Experience in aftermarket parts, automotive, transportation, dealer, fleet, industrial distribution, or B2B commerce environments.
• Experience with digital commerce capabilities including product discovery, search, fitment, pricing, checkout, fulfillment, customer portals, online sales, and customer experience optimization.
• Experience supporting customer engagement, solution demonstrations, business development, or go-to-market activities.
• Experience leading change management, training, adoption, and value realization initiatives.

Pay

For this position, the base pay is set at $111,100.00 - $137,200.00 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

Benefits

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.