Digital Product Manager III _ Customer Experience

About the role

The Digital Product Manager III drives the vision, strategy, roadmap, and execution of key digital products that support doTERRA's global business objectives and customer experience initiatives. This role serves as the primary liaison between business stakeholders, technology teams, and end users, ensuring product investments deliver measurable value and align with organizational priorities.

Responsibilities

• Own and communicate the product vision, strategy, roadmap, and priorities for assigned digital products.
• Partner with business leaders, stakeholders, and technology teams to identify opportunities that improve customer experiences and drive business value.
• Lead product discovery efforts by leveraging customer insights, market trends, user research, analytics, and stakeholder feedback.
• Define and prioritize product features, enhancements, and initiatives based on customer impact, business objectives, technical feasibility, and organizational priorities.
• Translate business requirements into clear product requirements, user stories, and acceptance criteria.
• Facilitate alignment across cross-functional teams including UX, engineering, business analysts, quality assurance, and business stakeholders.
• Maintain product performance and leverage data-driven insights to continuously improve product outcomes and customer satisfaction.
• Manage product roadmaps and communicate priorities, risks, timelines, and progress to stakeholders at multiple levels of the organization.
• Serve as a customer advocate, ensuring user needs remain central to product decisions.

Requirements

• 5+ years of product management experience, preferably supporting digital products, eCommerce platforms, customer-facing applications, or enterprise systems.
• Proven experience managing product roadmaps and delivering digital solutions from concept to launch.
• Strong understanding of Agile product development methodologies and product lifecycle management.
• Experience gathering and prioritizing business requirements and translating them into actionable product deliverables.
• Exceptional communication, stakeholder management, and relationship-building skills.
• Strong analytical mindset with the ability to leverage data and customer insights to inform decisions.
• Ability to influence and collaborate across technical and non-technical teams.
• Bachelor's degree in Business, Information Systems, Computer Science, Marketing, or a related field.

Preferred Qualifications

• Experience supporting eCommerce, digital customer experiences, mobile applications, or consumer-facing platforms.
• Experience working within direct sales, network marketing, or MLM organizations.
• Familiarity with product analytics tools, customer journey mapping, and user experience best practices.