Digital Product Manager

About the role

We’re hiring a purpose‑driven Digital Product Manager to lead digital transformation for Gartner’s Client Engagement Services. You’ll leverage AI and automation to deliver innovative solutions that improve associate workflows and elevate client experiences. Working with business, engineers, and designers, you’ll identify opportunities, mentor others, and guide scrum teams to design and iterate impactful platform experiences. The ideal candidate is a self‑motivated problem solver, focused on client needs and committed to creating a world‑class digital experience. Join the Global Sales & Services Technology team of curious, bold thinkers and help build something great.

Responsibilities

• Product Strategy and Vision: Develop a deep understanding of Client Engagement Services business goals and customer needs to shape product priorities; establish product vision, roadmaps, and release plans that deliver measurable business outcomes; monitor technology, especially AI, trends to inform strategy and propose new solutions.
• Solution Design and Delivery: Design and manage AI and automation solutions using Salesforce, custom‑built, or third‑party technologies; translate business requirements into actionable product and technical specifications; lead a scrum team through backlog management, sprint planning, and iterative delivery; resolve blockers to achieve business objectives, including technical and resourcing challenges.
• Stakeholder Management and Collaboration: Build strong relationships with business stakeholders and integrate input from multiple channels into product priorities; partner with data scientists, engineers, and other product managers to drive synergy and long‑term solutions; coordinate with IT partners to ensure alignment on architecture, compliance, and delivery cadence.
• Continuous Improvement & Value Realization: Analyze data to generate insights and champion product enhancements that improve user experience and adoption; validate requirements through mockups, user feedback, and usability testing; measure and communicate the business value of technology solutions to stakeholders.

Requirements

• Bachelor’s degree in math, statistics, engineering, or a related field (desired).
• 5–8 years of experience in digital product management.
• Relationship‑building and collaboration skills across diverse, matrixed stakeholders.
• Ability to surface, prioritize, and balance multiple stakeholder priorities.
• Experience managing software development initiatives within Agile frameworks, with strong ability to prioritize competing workloads and ensure timely delivery.
• Excellent problem‑solving and analytical skills, including leveraging data to inform decision‑making.
• Expertise in strategic planning and strong business acumen.
• Demonstrated ability to communicate technical and business information verbally and in writing.
• Bias for action with a focus on delivering outcomes, ensuring timely execution and value delivery.
• Track record of thriving in a feedback‑driven culture, embracing continuous learning and demonstrating a growth mindset.
• Strong understanding of Gartner Services business (a plus).

About Gartner

Gartner, Inc. (NYSE:IT) guides the leaders who shape the world. Since 1979, we’ve grown to 20,000 associates globally, supporting over 13,000 client enterprises in ~90 countries. Our mission is to deliver actionable, objective business and technology insights that help enterprise leaders succeed with mission‑critical priorities. We foster an inclusive environment and are recognized worldwide as a great place to work.

Benefits

• World‑class benefits and highly competitive compensation.
• Hybrid work environment with flexibility to work virtually or in‑person.
• Generous paid time off.
• 401(k) match up to $7,200 per year.
• Opportunity to purchase company stock at a discount.
• Additional market‑leading benefit programs.

Pay

A reasonable estimate of the base salary range for this role is $94,000 – $134,000 USD. Actual salaries may vary based on education, training, experience, professional achievement, business need, and location. In addition to base salary, employees participate in either an annual bonus plan based on company and individual performance, or a role‑based, uncapped sales incentive plan.