Digital Product Manager

The Digital Product Manager is responsible for supporting the end-to-end product management lifecycle and optimizing the Bank’s digital communications products. This role emphasizes AI readiness by ensuring responsible, secure, and effective use of AI tools to enhance product performance, user experience, and product discoverability.

About the role

As an employee of the Boston Fed, you will work to promote sound growth and financial stability in New England and the nation. You will contribute to communities, the region, and the nation by conducting economic research, participating in monetary policy-making, supervising certain financial institutions, providing financial services and payments, playing a leadership role in the payments industry, and supporting economic well-being in communities through a variety of efforts.

The position will be primarily on-site, and the individual is expected to reside in the First District (Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont).

Responsibilities

• Advance the product vision and strategy in alignment with business objectives and user needs, including identifying opportunities to incorporate AI-driven enhancements.
• Guide the full product lifecycle—from concept through launch and ongoing optimization—while evaluating opportunities for automation, predictive features, or other AI components.
• Lead product meetings, ensuring stakeholders are informed and aligned on goals, timelines, responsibilities, and any AI-related dependencies or considerations.
• Oversee requirements gathering and translation of user stories, including assessing where machine learning, natural language technologies, or AI-assisted workflows can support user outcomes.
• Deliver on product roadmaps, balancing short-term priorities with long-term strategy, including the responsible adoption and governance of AI tools.
• Serve as a bridge between design, development, and stakeholders, ensuring alignment across all phases of the product lifecycle.
• Manage the development of wireframes, prototypes, and user flows to validate concepts and gather feedback, leveraging AI-assisted design tools as appropriate.
• Supervise the UX/UI design team, ensuring user-centric design principles are upheld and intuitive experiences are delivered across all digital touchpoints, including thoughtful integration of human-AI interaction principles.
• Oversee user research and testing to inform product decisions and design improvements, using AI-powered insights tools when beneficial.
• Use data-driven insights, user behavior, and analytics—augmented by AI-enabled analysis—to iterate and optimize digital experiences while balancing business and user needs.
• Ensure all digital products meet information security standards and controls, including model governance, privacy, and AI-related risk considerations.
• Perform other duties as assigned.

Supervision

This position supervises 1–4 employees, providing performance management, coaching, and professional development.

Qualifications

• Bachelor’s degree or equivalent experience, with 5–7 years in Product Management, UX Design, Computer Science, or a related field.
• Experience with AI-enabled products, analytics, or automation is preferred.
• Proven track record of managing successful digital products from ideation through launch, with strong UX and user-centered design experience, including exposure to AI-supported workflows.
• Deep understanding of UX principles, design thinking, and user-centered design methodologies.
• Strong communication and collaboration skills, with the ability to partner effectively across cross-functional teams.
• Analytical mindset with the ability to interpret data and outputs to inform product decisions.
• Excellent project management skills with the ability to prioritize, manage timelines, and meet deadlines.
• Customer-focused mindset with a passion for building products that solve business problems and deliver exceptional user experiences.

Other Requirements

All employees assigned to this position will be subject to FBI fingerprint/criminal background and Patriot Act/OFAC watch list checks at least once every five years. As a condition of employment, employees must comply with the Bank's ethics rules, which generally prohibit owning financial interests—such as stocks or bonds—from banks, savings associations, or systemically important financial institutions or their affiliates. Applicants should review the Bank's Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions.

Pay

The salary range for this position is $144,300 - $216,500. The final salary and offer will be determined by the applicant’s background, skills, internal equity, and alignment with market data.

Schedule

This is a full-time, regular, exempt position. The work shift is first shift (United States of America).