Digital Product Management Lead

About the role

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role.

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager & leader in Channel Experiences & Growth Digital organization, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader of the team, you are growth oriented and responsible for acting as the voice of the customer and developing profitable products that help acquire new customers & deepen the relationships with new customers through contextualized value realization on our digital properties (Web & App). Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, impact and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job Responsibilities

• Develops a product strategy and product vision that delivers value to customers & the firm.
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition.
• Builds the framework and tracks the product's key success metrics such as engagement, growth, feature and functionality adoption, risk posture, and reliability.
• Lead a team of product managers, driving strategy, accountability & prioritization to deliver on OKR's.
• Drives vision, strategy & alignment as the leader of the team.
• Analyzes data, behaviors & customer impacts to mitigate risk & achieve OKR's & goals.

Required Qualifications, Capabilities, And Skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience translating complex stakeholder needs into clear product requirements, roadmaps, and measurable outcomes in a large enterprise environment.
• Experience managing dependencies across multiple teams and delivering through ambiguity with a structured, outcomes-driven approach.
• Strong communication & visualization skills with ability to frequently share product vision and drive clarity on questions/answers needed to deliver features.
• Demonstrated technical and customer problem-solving skills (problem definition, platform context, and technology/approach evaluation).
• Ability to define, track, and manage product success & business growth metrics.
• Experience & ability to lead, develop & grow talent as well as build culture within a team.
• Strong business & commercial acumen.

Preferred Qualifications, Capabilities, And Skills

• Demonstrated prior experience working in a highly matrixed, complex organization.
• Experience fostering a culture of innovation and collaboration within cross-functional teams.
• Demonstrated ability to lead and coordinate complex initiatives across multiple areas with strong strategy alignment and prioritization.
• Experience partnering closely with engineering, design & marketing teams on technical product strategy and delivery.
• Demonstrated ability to balance innovation with risk management and reliability outcomes for technical products.
• Experience fostering a culture of innovation and collaboration within cross-functional teams.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.