Digital & Process Automation Analyst

About the role

As a Digital & Process Automation Analyst, you will help modernize and simplify the People & Culture employee experience through workflow automation, process optimization, and digital innovation. You will play a key role in transforming manual and fragmented processes into scalable, efficient, and employee-centered solutions that improve service delivery, increase operational capacity, and accelerate business outcomes across Campbell's. This role will identify and make end-to-end improvements across people, process, data, and tech. Your work will directly contribute to building a more connected, data-informed, and digitally enabled People & Culture organization.

Responsibilities

• Identify, analyze, and support automation opportunities across People & Culture processes and services.
• Partner with stakeholders to document business requirements, map workflows, and recommend scalable process improvements.
• Support configuration, testing, implementation, and ongoing optimization of workflow automation solutions and digital tools.
• Assist in managing automation backlogs, enhancement requests, and delivery priorities across multiple initiatives.
• Participate in agile delivery activities including sprint planning, backlog refinement, testing, and continuous improvement efforts.
• Collaborate with technical and functional teams to support integrations and workflow solutions across platforms such as ServiceNow, Workday, and Microsoft 365.
• Monitor operational metrics and process performance to identify trends, bottlenecks, and optimization opportunities.
• Support troubleshooting, issue resolution, and root cause analysis for workflow and automation-related challenges.
• Develop and maintain process documentation, knowledge articles, and standard operating procedures.
• Help drive adoption of current and new digital capabilities through training, communication, and change management support.
• Ensure solutions align with enterprise governance, compliance, security, and operational standards.

Who You Will Work With

• People & Culture Centers of Excellence including Total Rewards, Talent, Employee Services, Payroll, and P&C Operations
• People & Culture Solutions, Data & Analytics and Digital Experience teams
• Information Technology, Enterprise Applications, and Automation partners
• ServiceNow, Workday, and Microsoft platform teams
• Cross-functional business stakeholders and operational leaders
• External vendors and implementation partners, as needed

Requirements

• Bachelor's degree in Human Resources, Information Systems, Business, Technology, or related field
• 5+ years of experience supporting digital operations, process improvement, workflow automation, HR technology, or related business functions
• Experience gathering business requirements and translating needs into operational or technical solutions
• Strong analytical, organizational, and problem-solving skills
• Ability to manage multiple priorities and deliver results in a fast-paced environment
• Strong communication and collaboration skills with the ability to work across technical and non-technical teams
• Experience configuring workflows, forms, automations, or digital solutions within low-code/no-code enterprise platforms such as Power Platform, ServiceNow, Workday, or similar technologies
• Experience with ServiceNow, Workday, Power Platform, or other workflow automation technologies
• Experience supporting or participating in Agile delivery methodologies and continuous improvement initiatives
• Proficiency with Microsoft 365 tools including Copilot, Power Apps, Power Automate, Excel, PowerPoint, Teams, and related collaboration technologies

Nice to Have

• Familiarity with HR service delivery, employee support operations, or enterprise workflow management
• Experience with process mapping, operational reporting, or dashboard development
• Knowledge of IT service management, HR systems, or digital employee experience platforms
• Experience configuring workflows, forms, automations, or digital solutions within low-code/no-code enterprise platforms such as Power Platform, ServiceNow, Workday, or similar technologies
• Experience supporting change management, user adoption, or training initiatives
• Foundational understanding of basic coding concepts, HTML, and/or scripting to support workflow configuration, troubleshooting, and collaboration with technical partners
• Curiosity and passion for automation, AI, and improving employee experience

Benefits

• Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individuals, families, and domestic partners)
• Eligibility for matching 401(k) plan with immediate vesting on the first day of employment
• Unlimited sick time along with paid time off and holiday pay
• Free access to the fitness center (if at WHQ)
• Access to on-site day care (operated by Bright Horizons) and company store
• “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500 annually
• Variety of Employee Resource Groups (ERGs) to support employees

Pay

The target base salary range for this full-time, salaried position is between $101,100-$151,700. Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation.