Digital Privacy & Compliance Manager

Brief Description

PING, Inc. is seeking a Digital Privacy & Compliance Manager to oversee the organization’s global digital compliance framework, focusing on data privacy (including GDPR), PCI, and accessibility standards. This role provides governance, conducts assessments, ensures audit readiness, and delivers executive-level reporting. The position partners cross-functionally to guide compliance efforts and oversee remediation across digital systems and platforms.

About the Role

The role requires the candidate to reside in the Phoenix Metro Area, relocation assistance will be provided. Our Mission is to be the unquestioned leader in innovation, design, service and quality while providing an enjoyable environment for employees, and relocating them to fulfill their potential.

Responsibilities

• Manage the company’s privacy governance program, including advising subsidiary operations.
• Establish practical and appropriate privacy standards, including lawful basis, transparency, data minimization, retention, and vendor oversight.
• Maintain an inventory of privacy compliance impacted data systems and cross-border data flows (HR, identity, payroll, benefits, collaboration, and vendors).
• Cook data access, correction, and deletion requests with HR, IT, and Legal.
• Maintain documentation and repositories to support compliance requests and internal review on demand.
• Define privacy and digital compliance standards; require evidence; conduct assessments; and report compliance posture to leadership.
• Develop and maintain accessibility compliance policies, standards, procedures, and control definitions.
• Translate regulatory and legal requirements into actionable internal standards.
• Develop and maintain training for employees handling sensitive data or managing in-scope systems.
• Embed compliance-by-design checkpoints into system, vendor, and digital project intake and quality control processes.
• Maintain a defensible PCI scope statement to prevent unintentional scope expansion.
• Govern compliance posture and reporting.
• Plan and execute periodic compliance assessments.
• Track findings, assign remediation owners, and validate closure based on defined acceptance criteria.
• Define compliance with KPIs and risk indicators that show posture, trends, open risks, and remediation progress.
• Produce recurring (monthly and quarterly) executive-ready compliance reports.
• Cook documentation of risk acceptance and exceptions for approval by designated business or IT leadership in coordination with Legal.

Requirements

• Bachelor’s degree in Information Security, Business, Risk Management, or a related field from a properly accredited college or university, plus a minimum 5 years’ experience in IT compliance/GRC, privacy compliance, or digital compliance; OR equivalent combination of education and experience.
• Relevant privacy and/or compliance certifications required. Master’s degree preferred.
• Excellent oral and written communication, analytical, interpersonal and team skills with the ability to gain consensus.
• Strong cross-functional communication skills, including the ability to translate regulatory requirements into operational processes.
• Demonstrated experience building compliance programs, including standards, assessments, reporting, and audit readiness.
• Experience supporting internal or external audits.
• Experience working with global employee data and third-party vendors.
• High level of confidentiality and discretion.
• Ability to work on multiple projects simultaneously and complete tasks in a timely manner with minimal guidance.
• Must perform day-to-day activities with minimum mistakes.
• Strong organization, data analysis, time and project management skills.
• Deep knowledge of WCAG 2.1 / 2.2, ADA compliance, and CCPA/CPRA.
• Experience managing consent frameworks and data subject rights workflows.
• Ability to translate regulatory requirements into operational digital processes.
• Experience in enterprise eCommerce or multi-property digital environments.
• Familiarity with accessibility testing tools and consent management platforms.
• Proficiency in Microsoft Office (Outlook, Excel, TEAMS, Word, OneNote, PowerPoint, etc.) and SharePoint.
• Strong understanding of web technologies, analytics platforms, and tag management systems.

Qualifications

• Must be a U.S. citizen or permanent resident.
• Must be able to perform day-to-day activities with minimum mistakes.
• Must have strong organizational, data analysis, time and project management skills.
• Must have deep knowledge of WCAG 2.1 / 2.2, ADA compliance, and CCPA/CPRA.
• Must have experience managing consent frameworks and data subject rights workflows.
• Must have experience translating regulatory requirements into operational digital processes.
• Must have experience in enterprise eCommerce or multi-property digital environments.
• Must have familiarity with accessibility testing tools and consent management platforms.
• Must have proficiency in Microsoft Office (Outlook, Excel, TEAMS, Word, OneNote, PowerPoint, etc.) and SharePoint.
• Must have strong understanding of web technologies, analytics platforms, and tag management systems.

Skills

• Excellent oral and written communication, analytical, interpersonal and team skills with the ability to gain consensus.
• Strong cross-functional communication skills, including the ability to translate regulatory requirements into operational processes.
• Demonstrated experience building compliance programs, including standards, assessments, reporting, and audit readiness.
• Experience supporting internal or external audits.
• Experience working with global employee data and third-party vendors.
• High level of confidentiality and discretion.
• Ability to work on multiple projects simultaneously and complete tasks in a timely manner with minimal guidance.
• Strong organization, data analysis, time and project management skills.
• Deep knowledge of WCAG 2.1 / 2.2, ADA compliance, and CCPA/CPRA.
• Experience managing consent frameworks and data subject rights workflows.
• Ability to translate regulatory requirements into operational digital processes.
• Experience in enterprise eCommerce or multi-property digital environments.
• Familiarity with accessibility testing tools and consent management platforms.
• Proficiency in Microsoft Office (Outlook, Excel, TEAMS, Word, OneNote, PowerPoint, etc.) and SharePoint.
• Strong understanding of web technologies, analytics platforms, and tag management systems.

Benefits

• Competitive benefits and compensation package.
• Generous employee discount.
• Robust wellness program with cash incentives.
• Ride Share Programs.
• Flexible time off.

Pay

Commensurate with experience.

Schedule

N/A