Digital Print Service Manager

Ready to lead a technical service organization where your decisions directly impact customers, equipment performance, and business results? BHS Corrugated is looking for an experienced Digital Print Service Manager to lead our Digital Print Service team across North America. This high‑impact leadership role oversees a geographically distributed team of service leaders, technical specialists, operators, electrical technicians, and mechanical technicians supporting our growing Digital Print install base.

Responsibilities

• Lead and develop the Digital Print Service organization.
• Oversee field service operations, technician scheduling, dispatch, and coverage.
• Lead onsite Digital Print Supervisors and technical specialists.
• Drive equipment uptime, OEE, first‑time fix rate, MTTR, and customer satisfaction.
• Own staffing, workforce planning, training, and team development.
• Manage service revenue, budgets, costs, and profitability.
• Ensure successful execution of Digital Print projects from startup through ongoing lifecycle support.
• Serve as the senior escalation point for complex customer and service issues.
• Partner across electrical, mechanical, operations, and print‑process teams to continuously improve performance.

Requirements

• 7+ years of management experience leading technical and/or field‑based teams.
• Experience managing multiple levels of an organization (strongly preferred).
• Background in digital print, industrial printing, corrugated manufacturing, industrial equipment, or field service (major plus).
• Strong customer relationship and service leadership skills.
• Experience managing budgets, controlling costs, and driving business performance.
• Enough electrical, mechanical, and technical knowledge to confidently lead technical teams.
• Ability to lead a geographically distributed team and travel to customer locations as needed.

Why This Role?

This isn’t just about managing technicians. You’ll have the opportunity to build teams, develop leaders, improve customer performance, influence the growth of our Digital Print service business, and help shape how BHS supports its customers across North America. If you’re a strong service leader who understands industrial equipment, knows how to develop technical teams, and thrives in a customer‑focused environment, we want to hear from you.