Digital Operations Project Manager

About the role

Gallagher Global Brokerage (GGB-Americas Division) is seeking a Digital Operations Project Manager to support Microsoft 365 (M365) digital initiatives, with a primary focus on SharePoint Online consulting.

Responsibilities

• Partner with internal stakeholders to understand the purpose, audience, and content needs for SharePoint sites/pages; facilitate intake meetings and document requirements, scope, and success criteria.
• Recommend standard templates, information architecture, and preset solutions based on need and complexity; help stakeholders right-size requests and set clear expectations.
• Track tasks and dependencies across a cross-functional team (content owners, reviewers, approvers, IT/platform partners, and offshore resources) to support page builds and maintenance work.
• Create clear work requests/user stories, confirm acceptance criteria, and coordinate with offshore resources to ensure site updates and change requests are completed accurately and on schedule.
• Provide regular progress updates to stakeholders (timelines, risks, blockers, next steps) and facilitate timely decisions/approvals to keep work moving.
• Support uploading, organizing, and maintaining documents, graphics, and videos in well-structured SharePoint libraries, applying naming conventions and metadata where applicable.
• Help manage permission requests and access changes in alignment with organizational policies; coordinate with appropriate owners/administrators for approvals and execution.
• Review draft SharePoint pages for accuracy, completeness, formatting consistency, and broken links (as applicable) prior to publishing; ensure content meets basic communication standards.
• Coordinate creation of supporting digital products (e.g., graphics, short videos, job aids) with offshore resources and internal partners as needed.
• Track and report on ticket completion, cycle times, and backlog reduction; maintain dashboards/spreadsheets and drive follow-ups to closure.
• Apply systems thinking to connect SharePoint work with broader channel strategy (e.g., email, live meetings, intranet/news) and identify opportunities to streamline processes and improve user experience.

Requirements

• University Degree and minimum 7 years of prior relevant experience, or equivalent.
• Preferred: Experience in project management specific to change management, strategic initiatives, and communications; marketing, digital content operations, project coordination, or a similar role managing work across multiple stakeholders.
• Working knowledge of SharePoint Online concepts (sites, pages, libraries, navigation, permissions) sufficient to manage and review others’ work; deep technical development experience is not required.
• Demonstrated ability to run requirements-gathering conversations, document scope, and translate needs into clear tasks and acceptance criteria.
• Strong project/task management skills with comfort tracking progress across a matrixed team and driving follow-ups to completion.
• Experience coordinating with offshore/remote resources and navigating time zone differences.
• Excellent written and verbal communication skills; able to provide clear, concise status updates and stakeholder-facing guidance.
• High attention to detail for reviewing content accuracy and formatting prior to publishing.
• Comfort working in a ticketing/work management environment (e.g., Azure DevOps, ServiceNow, Jira, Planner) and producing basic reporting on progress and backlog.
• Ability to manage multiple requests simultaneously, prioritize effectively, and escalate risks/issues appropriately.
• Hands-on experience publishing or maintaining SharePoint Online pages and libraries (including use of web parts and basic page layout best practices).
• Familiarity with information architecture, content governance, and change/request intake processes for digital platforms.
• Experience coordinating digital asset creation (graphics/video) and applying brand or communication standards.
• Understanding of Microsoft 365 ecosystem (Teams, OneDrive, Outlook) and how channels work together for internal communications.
• Basic knowledge of accessibility and usability best practices for digital content.

Qualifications

• Stakeholder management: builds trust, sets expectations, and communicates tradeoffs clearly.
• Structured execution: plans, tracks, and drives work to closure with minimal oversight.
• Systems thinking: considers upstream/downstream impacts across digital channels and processes.
• Process orientation: standardizes intake, documentation, and governance practices where helpful.
• Quality mindset: validates accuracy and consistency before publishing and flags gaps early.
• Collaboration: works effectively with cross-functional partners and offshore delivery teams.
• Customer focus: keeps end-user experience and content clarity at the center of decisions.

Skills

• Project Management
• Communication
• Information Architecture
• Content Governance
• Change Request Intake
• SharePoint Online
• Microsoft 365 Ecosystem

Benefits

Compensation and benefits include:

• Competitive base salary
• Medical/dental/vision plans
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Education expense reimbursement
• Paid parental leave
• Other benefits such as digital mental health services, flexible work hours, training programs, and Gallagher Thrive program

For more information on U.S. eligibility requirements and Gallagher's commitment to inclusion and diversity, please click here.