Digital Operations Manager

About the role

Join WCW — the bipartisan taxpayer watchdog leading the fight to expose and close the government’s $20 billion animal experimentation business. As Digital Operations Manager, you'll serve as the day-to-day owner of WCW's digital systems, platforms, and project execution.

Responsibilities

• Serve as the day-to-day owner of WCW’s digital operations, ensuring that campaigns, investigations, victories, fundraising initiatives, and organizational updates are accurately and timely reflected across WCW’s digital platforms.
• Proactively identify when website content, advocacy actions, and other digital assets need to be created, updated, improved, closed, or archived.
• Manage digital projects from concept through completion, including coordinating internal input, assigning or overseeing vendor work, tracking deadlines, testing deliverables, and ensuring timely launch.
• Collaborate with WCW leadership, staff, and outside vendors, consultants, and agencies to keep digital initiatives organized, accurate, on-brand, and aligned with WCW’s goals.
• Build, edit, and maintain emails, petitions, landing pages, donation forms, advocacy pages, and related assets.
• Test digital assets before launch, including links, forms, tracking, donation flows, mobile display, message flows, and audience segmentation where applicable.
• Manage website updates and improvements, including coordinating internally and externally to ensure WCW’s work, wins, and campaigns are presented clearly and effectively.
• Conduct regular reviews of WCW’s digital assets, including quarterly review and closure or archival of outdated pages, forms, and campaign materials.
• Stay current on WCW’s campaigns, investigations, victories, and priorities so that digital platforms remain accurate, active, and strategically useful.
• Troubleshoot platform issues as needed.
• Project manage vendors, consultants, and agencies supporting WCW’s digital work, including for fundraising, web development, design, and other service providers.
• Translate internal goals into clear assignments, timelines, deliverables, and feedback for vendors and ensure that projects move forward efficiently.
• Review vendor work for accuracy, quality, brand consistency, and alignment with WCW’s mission and campaign goals before launch or publication.
• Pull, organize, and report digital metrics from Engaging Networks, Tatango, website analytics, advertising platforms, and other systems as needed.
• Maintain accurate records of digital initiatives, campaign assets, vendor projects, performance data, and related materials in Airtable or other designated systems.
• Use performance data and platform reviews to identify opportunities to improve digital workflows, campaign execution, user experience, and recordkeeping.

Qualifications

• Three to five years of experience in digital communications, digital fundraising, advocacy, campaign operations, nonprofit digital programs, or a related field.
• Strong project management skills and the ability to manage multiple platforms, vendors, deadlines, approvals, and deliverables at once.
• Hands-on experience building, editing, testing, or managing petitions, landing pages, donation forms, email campaigns, SMS campaigns, advocacy actions, or similar digital assets.
• Experience with Engaging Networks or a comparable digital fundraising, advocacy, or CRM platform strongly preferred.
• Experience with SMS/texting platforms such as Tatango, Mobile Commons, Hustle, or similar tools preferred.
• Experience coordinating website updates and working with web developers, designers, digital fundraising vendors, consultants, or other outside contractors.
• Ability to pull, organize, and explain digital metrics from platforms.
• Strong attention to detail and commitment to accuracy, including careful review of copy, links, forms, tracking, data, records, and published materials.
• Strong organizational skills and experience maintaining project records, campaign documentation, asset trackers, or similar systems.
• Experience with Airtable and Salesforce is a plus.
• Excellent communication and collaboration skills across creative, technical, and leadership teams.
• Good writing, editing, and proofreading skills.
• Sound judgment, strong follow-through, and the ability to identify what needs to be updated, fixed, launched, closed, documented, or escalated.
• Ability to manage vendors while also executing hands-on digital work directly.
• Comfort working independently and collaboratively in a remote, fast-paced environment.
• Strong alignment with WCW’s single-issue mission to end taxpayer-funded animal experiments.

Compensation

This is a full-time, work-from-home, salaried position with benefits including health, dental, and vision coverage, 401(k), and paid vacation and holidays. The salary range is $70,000 to $100,000, commensurate with experience.

To apply

Send resume, cover letter, three references, and salary requirements to careers@whitecoatwaste.org with the subject line: Digital Operations Manager. Please note: We will only consider applicants who submit all required documents.