Digital Navigator (Hillsboro Public Library) - ACC Member

About the role

This is a full-time ACC AmeriCorps position with Hillsboro Public Library. The American Connection Corps (ACC), an AmeriCorps program of Lead For America (LFA), helps communities build digital connectivity for expanded opportunity and economic mobility.

About the American Connection Corps

The ACC is a service fellowship program aiming to address the digital divide and strengthen access to opportunity. Members gain hands-on experience, build in-demand skills, and explore career pathways while making a tangible impact in their communities.

About Hillsboro Public Library

The library's mission is "For Everyone - Para Todos". Serving a community of about 110,000 people, including a diverse population, it is a department of the City of Hillsboro and a partner in the WCCLS cooperative.

Position Overview

The ACC Member will serve as a Digital Navigator at Shute Park Library, helping advance digital equity and inclusion by providing direct support to community members navigating technology barriers.

Key Responsibilities

• Provide one-on-one digital navigation support to community members, assisting with foundational computer skills, email setup, internet use, file transfers, online applications, and smartphone/tablet basics.
• Support the delivery of digital literacy workshops for diverse audiences through accessible instruction, including bilingual support when possible, in collaboration with library staff.
• Aid patrons in accessing affordable internet options, digital resources, and device acquisition programs.
• Build trusted relationships with community members through patient, culturally responsive, and customer-centered service.
• Support the maintenance of accurate records of patron interactions, workshop participation, outreach efforts, and measurable outcomes to support program assessment and service improvements.
• Serve collaboratively with library staff to identify emerging digital literacy needs, outreach opportunities, and training initiatives.
• Communicate and provide consistent feedback to library staff, reporting challenges, sharing successes, and collaborating on solutions.
• Communicate and provide consistent feedback to library staff regarding challenges, successes, and service needs, including submission of quarterly summary reports.
• Under staff guidance and direction, support submission of quarterly summary reports related to patron interactions, workshops, outreach efforts, and measurable outcomes.
• Additional projects may include supporting access to makerspace tools, creative technology resources, and digital learning opportunities that are consistent with allowable AmeriCorps service activities and guidelines.

Additional Projects

• Collaborate with existing library partners and support efforts to cultivate new community connections to strengthen digital inclusion efforts and expand equitable access to resources and services.

Preferred Competencies

• Bilingual or multilingual skills to better serve our diverse community
• Strong interpersonal and customer service skills, with the ability to quickly build trust and rapport with patrons from diverse backgrounds
• Experience working with diverse populations, including seniors, immigrants, and underserved groups
• Flexibility and adaptability to support services across both library locations
• Initiative in supporting the development and delivery of workshops and/or trainings
• Strong organizational skills for tracking data, reporting outcomes, preparing materials, and managing multiple priorities
• Demonstrated cultural humility and commitment to equitable, inclusive public service
• Ability to build collaborative relationships with community partners and organizations to expand outreach and access to services

Requirements

• Passion for community service and connecting neighbors to the digital tools, skills, and opportunities they need to thrive
• Strong communication and interpersonal skills
• Ability to work independently and collaboratively within a team
• Interest in gaining experience in community development or digital inclusion

Eligibility

• Be a U.S. Citizen, National, or Lawful Permanent Resident
• Hold a high school diploma or GED equivalent
• Be 17 years of age or older by the start of service
• Have not already served four (4) or more AmeriCorps State/National terms

Timeline

We are currently recruiting Members to serve from September 8th, 2026 - August 13th, 2027. Members will serve full-time (approximately 40 hours per week), completing 1700 hours of service over the course of the term.

Application Process

Submit Your Application: Complete the application on the next page to join our general talent pool

Host Site Review

Our host site organization will review your application, and invite those moving forward to interview

Lead For America Interview

Finalist candidates will be invited to interview with the Lead For America team

Benefits

• A $33,000 living stipend (dispersed bi-weekly over the course of the service term)
• A $7,395 Segal Education Award through AmeriCorps, which can be applied to education-related expenses after the program concludes (including repayment of qualifying student loans)
• Healthcare coverage (if applicable)
• Access to childcare benefits
• Student loan forbearance during your year of service
• Fully-funded ACC Winter Institute during the year

Note

This program is available to all. All program documents, including compliance history information, may be made available in languages other than English.