Digital Medicine- Services Coordinator- Remote

About the role

This job supports the digital medicine team across multiple areas including client and physician education, patient navigation, program enrollment, asset management, customer relations, and billing functions.

Responsibilities

• Serves as an ambassador for the digital medicine team to internal and external stakeholder groups through regular programmatic outreach, initiating contact with prospective patients to facilitate enrollment, and attending health fairs or other events.
• Affords assistance with service recovery tasks and escalates issues as appropriate.
• Ensures working technology and facilitates use and fulfillment of program equipment, tools, software (including Epic) and services.
• Executes billing, collection, and subscription management services, as needed.

Requirements

• Education Required: Bachelor’s degree; OR 3 years of experience in customer service, education, health care, information technology or related field; OR 1 year of Epic experience.
• Work Experience Required: 3 years of experience in customer service, education, health care, information technology or related field or 1 year of Epic experience in lieu of bachelor’s degree.

Qualifications

• Proficiency in using computers, software, and web-based applications, including expertise in digital medicine customer channel workflows and corresponding applications, including but not limited to Epic, device applications, devices, and smartphone operating systems.
• Effective verbal and written communication skills and ability to present information clearly and professionally.
• Excellent judgment and decision-making aptitude and ability to work in undefined situations and in a fast-paced and ever-changing work environment.
• Interpersonal skills and ability to effectively and professionally work with people from all backgrounds.
• Strong analytical skills and logical thought process in order to formulate solutions to problems.
• Strong time management skills and ability to prioritize multiple projects, meet required deadlines, and work with frequent interruptions and changing priorities.
• Ability to work variable hours, including nights, evenings, weekends, and extended shifts.
• Ability to travel at night and throughout and between facilities.

Skills

• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

Benefits

Details on benefits are not specified in the job posting.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.

Company Information

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website. Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C. Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.