Digital Media Producer

About the role

The Digital Media Producer plays a crucial role in protecting children by creating and sharing critical missing child posters and digital content through NCMEC’s digital platforms. Key responsibilities include:

Responsibilities

• Create, edit, retouch, and prepare professional missing child posters, ensuring clarity, respectfulness, and rapid dissemination.
• Manage and update photo imaging databases, encode images and case information, and maintain accurate records for all media-ready cases.
• Handle the preparation, certification, and quality control process for media-ready missing child posters in accordance with NCMEC procedures.
• Manage a high volume of daily social media posts and support the rapid dissemination of missing child alerts and NCMEC messaging across platforms.
• Participate in a rotating on-call schedule to provide 24/7 support for urgent child safety messages and missing child alert cases as needed.
• Provide photo editing, design, and data entry support to the digital media team, call center, case management, and other departments.
• Respond to internal and external requests for posters, electronic image dissemination, and related information, including timely recovery notifications.
• Notify clearinghouses and law enforcement of new, revised, restricted, or recovered cases.
• Collaborate effectively with team members, law enforcement, and partners while maintaining a professional, mission-focused approach.

Requirements

Education and Experience:

• A bachelor's degree in digital media, graphic design, visual communication, multimedia arts, or a closely related field is preferred.
• One (1) to two (2) years of relevant experience in photo editing, digital asset management, or graphic production.
• Experience managing social media platforms and using social media scheduling tools (such as Hootsuite, Buffer, Sprout Social, or similar).
• Strong proficiency in Adobe Photoshop and other Adobe Creative Cloud applications is highly preferred.
• Experience with content management systems and databases is a plus.

Qualifications

Ability to work weekends as needed, as well as being on call, certain days, “24/7.”

Skills

Talented photo editor with strong organizational abilities, tech-savvy, proactive, detail-oriented, and motivated by making a real difference in protecting children.

Benefits

National Center for Missing & Exploited Children offers a competitive benefits package including health insurance, retirement plans, and paid time off.

Pay

Compensation is commensurate with experience.

Schedule

Monday – Friday, 9:00 am to 5:30 PM. Ability to work weekends as needed, as well as being on call, certain days, “24/7.”