DIGITAL MANUFACTURING OPERATIONS SPECIALIST

Digital Manufacturing Operations Specialist Location: Middletown, Delaware Category: Technology Salary: Apply for details Country: United States Employment: Direct Hire/Perm Worksite: On-Site Apply For This Position Job Description Digital Manufacturing Operations Specialist Summary / Objective The Digital Manufacturing Operations Specialist is an experienced, hands-on subject matter expert (SME) responsible for supporting, optimizing, and continuously improving shop floor execution processes. This role serves as a key super user and bridge between Operations, Engineering, and IT, ensuring digital applications deliver reliable, compliant, and efficient production and packaging execution. This position acts as the site expert for shop-floor systems, providing user support, troubleshooting, continuous improvement, and operational readiness, while maintaining GMP compliance and data integrity. The role also supports cross-functional collaboration, real-time issue resolution, and adoption of standardized business processes across the manufacturing site. Key Responsibilities Subject Matter Expertise Serve as the site SME for system functionality, process execution, and continuous improvement initiatives.End User Support Act as the primary point of contact for operators, resolving issues or escalating to IT/Engineering as needed.System Support & Troubleshooting Provide hands-on support for manufacturing systems (MES, ERP, serialization), including troubleshooting, root cause analysis, and real-time issue resolution.Process Execution Ensure consistent and compliant execution of production and packaging processes aligned with established standards.Data & Analytics Support real-time data flow, system visibility, and analytics to drive improvements in production, quality, and release processes.Operations Technology (OT) Coordination Assist with issues related to equipment integration and interfaces, including PLC and SCADA systems.Training & Mentorship Deliver local training using a train-the-trainer model and provide technical guidance to users and junior team members.Change Management Support system updates through user acceptance testing (UAT), rollout, and implementation.Continuous Improvement Capture user feedback and contribute to process and system enhancements.Compliance & Data Integrity Ensure adherence to GMP standards and maintain data integrity across systems. Governance & Interfaces Business Process Owners (BPO/BPE): Define global processes and train key usersKey User (This Role): Local trainer, first-line support, and feedback providerIT (Central): Own and maintain enterprise systemsEngineering / Automation: Support equipment and operational technologies Core Competencies Knowledge of manufacturing and supply chain enterprise systemsStrong shop floor process expertise (batch and/or discrete manufacturing)Hands-on, problem-solving mindsetEffective communication and training skillsAbility to bridge Operations, IT, and Engineering teamsInfluencing skills with the ability to drive cross-functional alignmentStructured, detail-oriented, and compliance-focused Required Qualifications Bachelor’s degree in Engineering, Information Technology, Life Sciences, or a related field7-10 years of hands-on experience supporting manufacturing applications in a production environmentStrong knowledge of GMP regulations, including 21 CFR Part 11 and Computer System Validation (CSV)Demonstrated experience in pharmaceutical manufacturing and/or packaging environments preferredExperience working with MES and/or ERP systems as an end userUnderstanding of operational technology, including PLCs, SCADA, and equipment interfaces Key Success Factors Ability to operate both strategically and hands-on in a fast-paced manufacturing environmentStrong engagement with shop floor teams to understand real-time execution challengesHigh user adoption and correct system utilizationEffective collaboration across business process, IT, and engineering teamsCommitment to compliance, quality, and data integrity Equal Opportunity Employer We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us(opens in new tab) directly so that we can explore the appropriate arrangements. Fraud Alert Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs. The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.