Digital Loan Specialist

About the role

This position is responsible for consumer and business lending activities derived from online loan applications. The incumbent is responsible for the execution of contact center loan applications at the direction of the Manager, identification of opportunities to convert declined applications to approvals, and structuring each application so that it provides the greatest benefit to the customer and to FNB.

Responsibilities

• Promotes the loan application process through controlling customer relationships, identifying customer needs, leveraging technology, and making outbound calls.
• Using FNB approved contact center technology, control the lifecycle of all new loan applications according to consumer and business lending standards as well as maintain effective data quality for all applications.
• Responds to customer requests, by telephone, email, and secure messaging, to provide customers with information about their loan applications to resolve issues or concerns.
• Provides advanced technical and troubleshooting support to customers and to the branch network specific to the document upload portal.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
• Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Qualifications

• High School or GED (minimum education required)
• 3 years of job-related experience (minimum required)
• Ability to work and multi-task in a fast paced environment
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Detail-oriented
• Ability to use a personal computer and job-related software
• MS Word - Intermediate Level
• MS Excel - Intermediate Level
• MS PowerPoint - Intermediate Level
• Experience in banking, finance or a related field
• Knowledge of banking regulatory and compliance standards related to business and consumer lending preferred
• Ability to work some holidays and weekends
• NMLS Preferred, Not Required
• Ability to sit for extended periods of time