Digital & IT Associate

Position Summary

Parker Hannifin is a global leader in the industrial manufacturing and aerospace segments. Sporlan division focuses on the cooling and refrigeration markets. Join us to work with an industry-leading global company that values its employees.

Essential Duties and Responsibilities

• Analyze and resolve IT issues reported from more than 1500 internal users/customers across 8 locations via a ServiceNow ticketing system.
• Support and adhere to Parker’s Code of Ethics, ISO requirements, policies, and procedures.
• Write SQL queries to assist in the correction of issues or report building when needed by the business.
• Project management experience or a PMP certification is preferred.
• Interpret user complaints and needs and quickly work to permanently resolve.
• Communicate openly and honestly with respect and a professional tone working to resolve up to 50 service tickets each month depending on complexity.
• Learn custom and packaged applications, modify or adapt configurations, and devise the most feasible and economical methods to deploy and support IT systems at all division locations.
• Analyze procedures, determine errors in logic, and make recommendations how to proceed and then perform the fixes and ensure the enhancements or issues are truly implemented/resolved.
• Document established procedures for future reference. Keep the IT Wiki up to date with current desk instructions.
• Train and assist users as needed.
• Manage incoming tickets (ServiceNow).
• Keep active and assigned tickets to a minimum. Work with the customer to resolve issues to their satisfaction.
• Be a self-starter and take initiative to contact individuals concerning reported issues and assigned projects.
• Think in logical terms and break down large issues into manageable pieces. Then systematically resolve each identified piece.
• Be willing to be uncomfortable in not knowing a solution but able to research and find needed answers. Then go and resolve the issue.
• Review existing and new programs and revise or refine for most effective operation.

Qualification Requirements

• Bachelor's degree (4 year) from college or university and a minimum of one year of related experience or a combination of experience and education.
• Two-year degree will be considered with significant experience and PMP and A+ or Network+ certifications.
• Ability to communicate efficiently, read, analyze, and interpret general business topics, periodicals and technical procedures.
• Ability to effectively present information and respond to questions from all levels of the organization.
• Maintain good working relationships with department associates, supervisors and managers.
• Any industry relevant certificates such as Comptia A+, PMP, SQL, etc. is an added benefit.
• Solve practical and analytical problems and deal with a variety of situations where only limited standardization exists.
• Ability to operate various pieces of office equipment.
• Requires the internal working knowledge of all types of IT hardware.
• Being a quick study and having the ability to move forward with only partial information. But then be willing to pivot if necessary when additional information becomes available.