Digital Global Operations: Technical Chief of Staff

Responsibilities

• Technical Partnership
• Act as a thought starter on architecture and engineering tradeoffs
• Review technical proposals, roadmap decisions to ensure alignment with business outcomes
• Aid in AI transformation and technical role simplification related to engineering transformation
• Strategic Planning & Execution
• Partner with the Heads of Digital to develop and refine the digital strategy, ensuring alignment with broader organizational goals
• Translate strategic vision into actionable roadmaps, OKRs, and quarterly plans
• Monitor progress against key initiatives and proactively identify risks, dependencies, and mitigation strategies
• Lead quarterly planning cycles and facilitate strategy review sessions
• Own the digital portfolio, tracking investments, priorities, and resource allocation
• Execution & Operational Excellence
• Design and continuously improve operating rhythms, including team meetings, status updates, and decision-making forums
• Identify process inefficiencies and implement solutions that scale
• Build dashboards and reporting mechanisms to provide visibility into team performance
• Manage cross-functional dependencies and resolve bottlenecks
• Establish governance frameworks for digital initiatives
• Executive Partnership & Development
• Serve as a trusted advisor and thought partner to the Heads of Digital
• Provide executive coaching support, including preparation for high-stakes presentations and stakeholder engagements
• Facilitate reflection and learning, helping to identify blind spots and growth opportunities
• Support leadership development through feedback, frameworks, and strategic perspective
• Partner with Chiefs of Staff across the Digital and Innovation office to share best practices, bridge cross-functional initiatives, and ensure consistency
• Communication & Stakeholder Management
• Prepare executive briefings, board materials, and leadership presentations
• Represent the Head of Digital in meetings and forums as needed
• Manage internal communications to ensure team alignment and transparency
• Build relationships with key stakeholders across the organization
• Synthesize complex information into clear, actionable insights

Qualifications

• 10+ years of experience in software engineering or technology roles, including hands-on development
• Demonstrated experience as senior engineer or tech lead building and shipping production systems
• 6+ years of experience in strategy, operations, consulting, or similar analytical roles
• Penned track record of managing complex, cross-functional initiatives in fast-paced environments
• Deep understanding of digital technologies, go-to-market motions, and operations technology stacks
• Exceptional project management skills with ability to drive results without direct authority
• Outstanding written and verbal communication skills, including executive-level presentation capabilities
• Strong analytical and problem-solving abilities with comfort in both qualitative and quantitative analysis
• Demonstrated ability to build relationships and influence at all organizational levels

Preferred Experience

• In SAAS, digital transformation, or technology-enabled services
• Background in management consulting, investment banking, or corporate strategy
• Exposure to executive coaching, leadership development, or organizational psychology
• Technical fluency with ability to engage credibly with engineering and product teams
• MBA or advanced degree in business, technology, or related field preferred