Digital Fraud Investigator

About Our Client: The organization is a financial institution serving a diverse membership base of over 600,000 individuals for more than 100 years. It operates within the financial services industry, focusing on providing affordable financial products and services to help members build better financial futures. The organization adheres to a mission centered on supporting hard-working individuals in improving their economic well-being.

About the role

The Digital Fraud Investigator plays a critical role in protecting the organization against sophisticated digital fraud threats. This senior operational and analytical position is responsible for proactively identifying, investigating, and mitigating fraud across digital channels to prevent losses and ensure regulatory compliance. The role collaborates with leadership and cross-functional teams to enhance fraud detection strategies and adapt to emerging technologies impacting fraud risks.

Responsibilities

• Monitor, detect, and investigate suspicious activities across digital platforms such as mobile banking, digital wallets, and emerging payment technologies.
• Utilize data analytics and expert judgment to identify complex fraud schemes including device spoofing, account takeover, and synthetic identities.
• Apply knowledge of AI and machine learning detection tools, understanding their limitations and risks.
• Interview members, employees, and third parties to collect information supporting investigations.
• Collaborate with external financial institutions and fraud units to validate fraud activities and identify trends.
• Conduct digital forensic investigations including IP analysis and behavioral biometrics.
• Prepare thorough, audit-ready investigative reports documenting findings and recommendations.
• Maintain evidentiary materials in compliance with legal and regulatory standards.
• Communicate with members and personnel regarding fraud cases and resolutions.
• Escalate complex cases and provide expert testimony when required.
• Apply regulatory knowledge including BSA/AML and Regulation E in investigations.
• Prepare quality Suspicious Activity Reports (SARs) aligned with regulatory expectations.
• Test and refine fraud detection controls to enhance digital security.
• Analyze fraud trends to inform preventive strategies and risk management.
• Identify control weaknesses and recommend improvements to reduce fraud exposure.
• Collaborate with Operations, IT, and Risk teams to enhance fraud prevention processes.
• Support fraud awareness through insights and trend analysis.
• Maintain detailed documentation for audits and regulatory reviews.
• Complete required annual training and promote a culture of compliance.
• Stay current on emerging fraud methods, regulations, and industry best practices.

Requirements

• Proven experience in digital fraud investigation and analysis.
• Expertise in using fraud detection tools and data analytics.
• Knowledge of AI and machine learning applications in fraud detection.
• Strong understanding of BSA/AML, Regulation E, and relevant regulatory requirements.
• Ability to conduct interviews and manage sensitive investigations.
• Experience preparing detailed investigative and regulatory reports.
• Skills in digital forensics including IP and behavioral biometrics analysis.
• Effective collaboration and communication skills.
• Capability to work autonomously and exercise expert judgment.