Digital Fingerprint Specialist

Key Responsibilities

• Contact Federal employees, contractors, affiliates, and interns to schedule fingerprint enrollment and badge issuances.
• Correspond with agency sponsors and liaisons, both internal and external, regarding badge status.
• Enroll, issue, and activate numerous types of identification cards.
• Perform certificate rekey, pin reset, and card update activities.
• Perform card custodian functions including ensuring all badges are stored securely.
• Check identity and proofing process with valid government photo IDs.
• Take photographs for HHS badges.
• Destroy deactivated badges and request account terminations.
• Activate physical access.
• Provide training for newly assigned badge office staff.
• Answer telephone inquiries, questions regarding badge office policies, procedures.
• Maintain the HHS' rules and regulations for identifying inter-agency badges.
• Troubleshoot inquiries, issues and other problems associated with the enrollment and issuance stations.
• Print and issue new and replacement badges for clients, federal employees, contractors, and liaisons.
• Report system failures and downtime to the appropriate assistance centers, as needed.

Qualifications

• A high school diploma or GED.
• One year (minimum) of experience in data entry.
• Ability to work well with a team.
• Ability to sit for long periods of time, stand, walk, crouch, and kneel.
• Effective interpersonal and communication skills.
• Strong data entry skills (alpha and numeric).
• Proficient in Microsoft office applications.
• Motivated self-starter.