Digital Experiences Director

About the role

The Digital Experiences Director provides strategic and operating leadership to the Library’s digital delivery of information, programs and services. This position leads the design and development of innovative and scalable technical solutions for the Library system, manages the relationship with Mecklenburg County IT, and oversees the delivery of collections, programs and services through the Library’s digital platforms.

Responsibilities

• Manages the design, development, maintenance and overall general architecture of Library digital infrastructure to meet the needs of the marketplace and community
• Leads the design and development of innovative and scalable technical solutions for the Library system
• Plans strategically for the content and services of all Library digital technologies and helps internal and external customers connect to digital content across many disciplines and channels
• Maintains a work environment that attracts, retains and develops high-quality personnel who are collaborative, innovative and inclusive
• Updates and educates management on growth in users, usage and specific impacts, as well as aggregate customer experience trends and results
• Collaborates with Library Leadership team to identify and prioritize needs and ideas that would improve the customer experience
• Manages the relationship with Mecklenburg County IT regarding design, development and maintenance of the general Library information architecture, web applications, mobile applications, and social media services
• Develops outside partnerships with technology solution providers when needed to deliver the best solutions for meeting the needs of Library customers
• Manages staffing and operating expenses within established budget
• Identifies favorable and unfavorable variances to budget in a timely manner, and participates in solution discussions
• Measures and shares digital data and outcomes to aid in telling the Library story

Requirements

• Minimum of five years of progressive leadership experience in systems design, implementation, and administration
• Bachelor's degree in Information Technology/Information Systems or related field
• Drupal Polaris Experience working with 3rd party vendors
• Knowledge Of Knowledge, Skills and Abilities: Knowledge of and experience with project management methods, including budgeting, project coordination, project planning and analysis, and communications
• Knowledge of emerging technologies for Library system technologies, internet technologies, mobile technologies, learning technologies, digitization, and media services, especially in development, deployment, integration, monitoring and support of content delivery systems and customer relationship management infrastructure
• Skills Excellent verbal, grammatical and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills with attention to detail
• Excellent time management skills with attention to detail
• Thorough understanding of IT and practical applications to support the Library’s goals
• Abilities Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, community groups or organizations to help achieve business goals
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Decision Making: Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequence
• Information Monitoring: Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it
• Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
• Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence
• Computer Skills Excellent command of various computer applications including Microsoft Office Suite
• Work Environment Works in an office setting with moderate noise

Qualifications

• Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Skills

• Excellent verbal, grammatical and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills with attention to detail
• Excellent time management skills with attention to detail
• Thorough understanding of IT and practical applications to support the Library’s goals

Benefits

Commensurate with experience

Pay

$94,173.60 - $117,717.00

Schedule

N/A