Digital Experience Systems Analyst

About the Role

Genesis10 is currently seeking a Digital Experience Systems Analyst for a direct hire opportunity with a Leading Jewelry Retailer located in Cedar Park, TX. This role is responsible for the technical and functional solution design, implementation, and ongoing support of cloud-based application platforms used to manage data, content, and communications. The ideal candidate will partner with business users and collaborate with cross-functional teams to develop and deliver effective solutions, supporting digital experiences for both customers and associates through effective platform management.

Responsibilities

• Partner with business users to gather requirements, analyze needs, and develop solutions to support business objectives
• Collaborate with functional and technical leads to create solution design documentation, process flows, and ensure adherence to Service Level Agreement (SLAs) timelines
• Manage cross-functional coordination, project scope, timelines, risks, and dependencies to ensure successful delivery of solutions that meet business objectives and user needs
• Produce and maintain security policies and setups for user profiles, audiences, and groups
• Provide operational support, troubleshooting, and management of the application platforms
• Construct and maintain design standards for applications and provide input for creation of UI designs for use within application platforms
• Serve as the Subject Matter Expert (SME) for managed application platforms and provide technical leadership for projects as needed
• Responsible for the configuration, upgrades, and support of key enterprise applications
• Drive efficiency with automated workflows and ready-to-deploy industry solutions powered by data and intelligence for Automated Business Processes
• Work closely with Customer Service associates to understand their needs and support business changes while delivering a consistently high-quality user experience
• Lead user training initiatives by developing training materials, maintaining documentation, and managing knowledge-sharing platforms to support effective learning and collaboration
• Coordinate vendor support calls when required

Requirements

• Bachelor's Degree or equivalent combination of education and/or experience
• Experience in cloud-based system administration or similar work
• Knowledge of web technologies (HTML, CSS, JavaScript) and web services (SOAP, REST)
• Knowledge of UI and UX design methodologies, wireframes, and prototypes
• Possesses a wide range of technical skills across multiple disciplines including application and systems analysis, and works through all layers of the technology stack from database to the presentation layer
• Experience creating and presenting technical presentations and documents
• Advanced knowledge of Excel, Word, PowerPoint

Desired Skills

• Salesforce Admin, Advanced Admin, Service Cloud certified
• Experience in cloud-based products and system administration for Salesforce Service Cloud, MS SharePoint Online or other content management systems
• SharePoint Designer, InfoPath, Master Pages and Page Layouts experience
• Knowledge of Lucidchart
• Contact Center experience

Pay

$70,000.00 - $125,000.00 per year

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.