Digital Experience Lead - Limited Term Agreement

About the role

We Are Seeking
Team Gilbert has an exciting opportunity for a Digital Experience Lead - Limited Term Agreement (LTA) who is an innovative, self-motivated communicator passionate about empowering others through technology.

Responsibilities

• Creating, editing, and publishing a recurring internal IT newsletter to share updates, initiatives, and success stories

• Drafting and maintaining IT communication policies and guidelines in collaboration with IT leadership and HR

• Coordinating interdepartmental communications to ensure consistent messaging and timely updates on IT initiatives, outages, and changes

• Designing and delivering IT and technology-related training programs tailored to various departments and user skill levels

• Facilitating live and virtual training sessions, and create self-paced learning resources (e.g., videos, guides, FAQs)

• Evaluating training effectiveness through feedback, assessments, and performance metrics

• Working closely with IT teams, HR, and department leads to align communication and training efforts with organizational goals

• Supporting change management initiatives by preparing communication and training materials for new system rollouts or upgrades

• Maintaining documentation and knowledge base articles to support end-user self-service

Requirements

• Bachelor’s degree in Communications, Information Technology, Education, or a related field, or equivalent experience

• 2+ years of experience in internal communications, training development, or IT support

• Excellent technical writing, editing, and verbal communication skills

• Proficiency with communication tools (e.g., SharePoint, Teams, M365, Canva, Adobe Premier Pro, email platforms) and learning management systems (LMS)

• Ability to translate technical concepts into clear, user-friendly content

• 5 years of experience in IT communications, technology training development, or IT user enablement

• 3 years of instructional design and training delivery experience

• 3 years of experience supporting Enterprise applications or IT service delivery

• 3 years of business process analysis and change management experience

• Proven experience developing and managing multi-channel communication strategies

• Demonstrated experience with learning management systems (LMS) and content management platforms

Qualifications

• Minimum Qualifications:

• Minimum Qualifications:

Skills

• Technical writing

• Editing

• Voice communication

• Communication tools (e.g., SharePoint, Teams, M365, Canva, Adobe Premier Pro, email platforms)

• Learning management systems (LMS)

• Instructional design

• Training delivery

• Business process analysis

• Change management

• Multi-channel communication strategies

• Content management platforms

Benefits

This position is a benefitted, Limited Term Agreement and is funded through June 30, 2027, and may be eligible for renewal based on need and performance in the role.

Pay

$68,242.00 - $102,363.00 Annually

Schedule

Full Time, Flexible/Hybrid