Digital Experience Lead

Responsibilities

• Lead UX strategy and design direction, assuring alignment with user needs and business goals by translating complex requirements into clear and thoughtful user flows and designs.
• Build and maintain design systems, component libraries, and documentation to ensure consistency and efficiency.
• Drive continuous improvement on existing design workflows, processes, and collaborative processes across teams.
• Partner closely with software development, technical teams, QA, marketing, communications, and other business units and stakeholders to elevate designs that are inclusive and cohesive.
• Align design frameworks and methodologies with industry best standards.
• Establish and coach the UX/UI team to properly support the transformation of Digital solutions to meet our business and customers not only where they are at today but where they are headed tomorrow.
• Serve in the role of “Design Coach” through championing, training, and mentoring across the organization.
• Resolve team impediments both internally and externally.
• Develop and Track KPIs to drive accessibility compliance and design milestones.

Requirements

• 5+ years professional experience in UX/UI or product management
• Bachelor’s Degree in Graphic Design or related field
• Experience managing a team of designers and mentoring design professionals
• Comfortable working across design, product, and front-end development functions
• Ability to report on design and user experience KPIs and product readiness
• Experience with design toolchains such as Figma with a preference for AI agentic facilitators such as Figma
• Make Experience defining SLAs, monitoring standards, and incident processes
• Ability to align design and accessibility with business goals
• Track record of improving deployment, speed, uptime, and observability
• Experience with cost optimization and vendor management across tooling
• Experience bringing designs into accessibility compliance with ADA & WCAG
• Skilled in building responsive designs across a variety of devices and client types
• Excellent communication and interpersonal skills
• Problem-solving and analytical skills
• Ability to lead and facilitate user personas creation and journey mapping exercises
• Ability to work collaboratively with cross-functional teams